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1.7 Based on 31 reviews
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  • Customers like
    • Initial ploy sounded good 1
    • Nothing about relationship with square trade 1
    • Went over and above to resolve my problem 1
  • Customers don't like
    • Being deceived 10
    • Run around no positive service 8
    • Never replaced or repaired as agreed 6

When Square Trade was contacted they said the warranty was cancelled and a check was sent on 4-16-16. How cancelled? Why? It doesn't matter because the repair wasn't covered. Where was the check from 1-11 16 when I paid for it? 4- ?14-16. Who cancelled it? ??? When??? Why?? I don't know if Amazon is involved in any way, but this is a ***. I have never filed a complaint, sued anyone, nor thought any well know company is dishonest, but now I... Read more

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Square trade used to have good customer service earlier. They used to send the replacement phone and asked the customer to send the old phone back in the same box. They have become cheap and greedy and they want us to send the phone to their repair facility and wait for 1 week to get the phone back. We will not have the phone for 1 week. Don't purchase square trade warranty, I am suffering now and I don't want other's to face it. Buy it either... Read more

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Grandma purchased an I-Pad at Sam's for our daughter, along with a two-year SquareTrade warranty. It broke, we repaired it locally and sent all the necessary receipts to SquareTrade, carefully complying with the parameters they have. Nearly a year into, after many phone calls, emails, time checking back and forth, and repeated promises, we have still not been reimbursed. SquareTrade reps have told us "I will see to this personally", "We have... Read more

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In 2015 we switched from other coverage to SquareTrade. It seemed chepaer and we were counting pennies, plus a radio talk show host had recommended it. What could go wrong? In early 2016 one of our phones failed, and we reported it to SquareTrade, expecting their promised fast service so we could get a replacement phone. We sent in all the documentation we could find. They said they had everything they needed and the insurance payment was... Read more

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I have been a loyal customer of Square Trade Warranty and my last claim they failed me badly. I did not find out a solution to what happened to my item until the 16th phone call. They used Amazon.com to ship replacement items and that was never communicated to me until the 16th call and after speaking to 7 different representatives. 7 hours and I finally got an answer to my call. This is unacceptable! If they use a 3rd party shipper this... Read more

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Worst company ever! They have every line in the book to make the claim process harder than it needs to be in feel it's in an effort to avoid have to pay out Add comment

05/01/16 I have had a claim for a $306.00 Samsung Tab3 tablet since October 2015. I have called dozens of times and been told a different story every time. I have been told the check is in the mail. I have been told the check was for the wrong amount and cancelled. I have been told a check for the correct amount would be sent right out. I have been told the representative would call me back the next day to follow up. No one has ever called me.... Read more

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They are all liers I bought many warranties and they send me a letter that I have saved that they would like to give me a fee warrenty for buy a lot of warranties from them I wanted to get my free warrenty and they said sorry that the free on was only for a cheap warrenty not for my new iPad and I said wow bait and switch I did not know that combines still do that. I talked to a Mgr and I have his name and said he was sorry but that is what it... Read more

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Resolved

YAY! I have a new printer! Oops! Not because Squaretrade helped. They wanted me to jump through hoops to get them to honor their warranty. Instead, I paid for a brand new printer out of pocket, punted on the $45 I paid them to warranty my old printer and now have all of this free time to post reviews instead of jumping through hoops for them! YAY FREE TIME!!! So, my printer stops working over the weekend. I bought it last winter. I check my... Read more

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Square trade is a SCAM & A RIPOFF company!!!! Square trade policy starts the 1st year you have your product even though you have manufacturer warranty the 1st year. Square trade STEALS the cost & coverage for the 1st year from customer & takes a FREE RIDE on manufacturer 1st year warranty. Smells like a real SKUNK. Russ Bombardieri 314-565-0214 Don't need Square trade to be involved 1st year. Don't need to pay Square trade 1st year just to... Read more

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