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  • Customers like
    • How they thought i would just be ok with getting hosed 1
    • Nothing about relationship with square trade 1
  • Customers don't like
    • Being deceived 10
    • Run around no positive service 7
    • Never replaced or repaired as agreed 6

Worst company ever! They have every line in the book to make the claim process harder than it needs to be in feel it's in an effort to avoid have to pay out Add comment

05/01/16 I have had a claim for a $306.00 Samsung Tab3 tablet since October 2015. I have called dozens of times and been told a different story every time. I have been told the check is in the mail. I have been told the check was for the wrong amount and cancelled. I have been told a check for the correct amount would be sent right out. I have been told the representative would call me back the next day to follow up. No one has ever called me. I have asked to speak with a supervisor but the answer is always no with no reason given. I also... Read more

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They are all liers I bought many warranties and they send me a letter that I have saved that they would like to give me a fee warrenty for buy a lot of warranties from them I wanted to get my free warrenty and they said sorry that the free on was only for a cheap warrenty not for my new iPad and I said wow bait and switch I did not know that combines still do that. I talked to a Mgr and I have his name and said he was sorry but that is what it is and I said I would write bad reviews and he said fine go ahead and that is what I will keep doing... Read more

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YAY! I have a new printer! Oops! Not because Squaretrade helped. They wanted me to jump through hoops to get them to honor their warranty. Instead, I paid for a brand new printer out of pocket, punted on the $45 I paid them to warranty my old printer and now have all of this free time to post reviews instead of jumping through hoops for them! YAY FREE TIME!!! So, my printer stops working over the weekend. I bought it last winter. I check my notes app on my phone. Voila! My warranty information with SquareTrade is right there. I call up, then... Read more

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Square trade is a SCAM & A RIPOFF company!!!! Square trade policy starts the 1st year you have your product even though you have manufacturer warranty the 1st year. Square trade STEALS the cost & coverage for the 1st year from customer & takes a FREE RIDE on manufacturer 1st year warranty. Smells like a real SKUNK. Russ Bombardieri 314-565-0214 Don't need Square trade to be involved 1st year. Don't need to pay Square trade 1st year just to tell me to go to manufacturer. Knew that before I bought Square trade policies. Need Square trade... Read more

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Fraudulent Business Practices! I bought an iphone from Consumer Cellular. It was defective and was replaced with a new iPhone by Apple within the first 60 days. At this point I bought a replacement policy from SquareTrade. I explained everything to them, sending them all the documentation from Consumer Cellular and Apple. I received a copy of my policy and confirmation that SquareTrade had all the documents needed. A year later I broke my phone screen and contacted SquareTrade. They will not honor my policy, "because I did not buy it from... Read more

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I purchased a two year warranty for my I phone. The glass got cracked. They said get repaired and send us the bill. This was in dec. I followed up at the end of Jan. The bill was $130 Then they told me I needed to send them the original purchase receipt. I sent both the purchase receipt and the repair receipt. In march when I called they said they did not have the purchase receipt. I sent it again. Twice calling to follow up the rep told me somebody would call me back in 10 minutes. Never happened. I will never purchase or recommend a square... Read more

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this place such a rip off bought the insurance for two years on a bluetooth headset. bluetooth module breaks they don't want to replace or fix. First they say its accidental damage not covered which wasn't true. Than they tell me there not broken just need to send to manufacturer for fixing or get a claim saying un-repairable. why get this insurance when they don't cover anything. if i wanted to deal with manufacturer i wouldn't get insurance . I will not recommend squaretrade ins. steals your money hoping you item doesn't break between... Read more

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this place such a rip off bought the insurance for two years on a bluetooth headset. bluetooth module breaks they don't want to replace or fix. First they say its accidental damage not covered which wasn't true. Than they tell me there not broken just need to send to manufacturer for fixing or get a claim saying un-repairable. why get this insurance when they don't cover anything. if i wanted to deal with manufacturer i wouldn't get insurance . I will not recommend squaretrade ins. steals your money hoping you item doesn't break between... Read more

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I've had many SquareTrade warranties over the years. So a couple of years ago I purchased a 3-year warranty for my vacuum. SquareTrade accepted the purchase and my payment and sent me a contract. Now the vacuum is malfunctioning so I filed a claim. SquareTrade approved the claim verbally and in an email. I shipped the vacuum back to them, a miserable laborious process as it's huge and I had to buy a correspondingly huge box at FedEx. When they received the vacuum they called to say the warranty was invalid, they would not honor it, forget... Read more

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