Squaretrade Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Being deceived2
    • Run around no positive service2

  • Aug 24
  • Repairs
  • Colorado Springs, Colorado
  • 6
  • REVIEW RATING 4/5

No insurance would be better than square trade. It is a horror story dealing with their customer service is bad enough but good luck on getting them to do what they say they will. I had Verizon insurance before this and they would make things right but square trade does not have phones in stock. I never received a phone for my Samsung they never had in stock now they sent out a faulty phone and... Read more

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  • Aug 13
  • Repairs
  • Paradise, Nevada
  • 10
  • REVIEW RATING 3/5

It's been a month now trying to get Squaretrade to honor the warranty purchased sent the receipt by IPhone said they never got it sent by fax a week later I contacted them and they said still working on it called again can't find my info put on hold the rep came back said they need more time then said they don't cover hardware items only electronics I was angry because prior everything was... Read more

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  • Aug 08
  • Cellular Phone
  • Martinsburg, West Virginia
  • Squaretrade Smartphone Protection Plan
  • 1
  • 1
  • 18
  • REVIEW RATING 3/5

Been having trouble with my cell phone the last month. It's obvious something is wrong as it freezes and won't turn on at times. I purchased phone from QVC and also the plan from Square Trade. I tried at first to file a claim online but they refused claim saying I didn't have phone long enough (10 months) and to go back to where I purchased or notify manufacturer of phone problems! Hello! ... Read more

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  • Jun 16
  • Cellular Phone
  • Stamford, Connecticut
  • Insurance Coverage Plan
  • 90
  • REVIEW RATING 4/5

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are doing. Let me start by saying that I am 5 days past my due date of giving birth and I have a broken phone. My plan reached its coverage limit due to the fact that the prior replacement phones where refurbished and did not work. Spoke to a supervisor called Daniel Green and he... Read more

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  • May 26
  • Repairs
  • Los Angeles, California
  • Insurance Coverage Plan
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

SQUARE TRADE IS A RIP-OFF.!!! CONSUMERS BEWARE//AVOID. !!! after 7 phone calls no supervisors were available they do not sell any kind of real insurance for appliances or electric items they are a third-party repair service only Read more

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Horrible service. All calls go to India. Good luck getting your electronics fixed. Worthless company. Add comment

Square trade sucks when it comes to fulfilling its policy. I have tried to submit a claim and they dont have a phone to send me and they want me to get the phone fixed myself and there are no repair places to take it to. They have their deductable and i still have a broken phone Add comment

  • Dec 09, 2014
  • Repairs
  • Springfield, Florida
  • Stove Warranty
  • 71
  • REVIEW RATING 4/5

It's been over three weeks since I called in for a service call on my stove (under warranty with ST), have been promised contact within 24 hours of first call, then within 5 working days by email, called yesterday, transferred three times (having gone all through the details twice) only to be disconnected in the end after an automated message that the department was closed. They toute service 24... Read more

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  • Sep 16, 2013
  • Laptops and Tablets
  • Orlando, Florida
  • Dell I14Rn1818Dbk
  • 221
  • REVIEW RATING 5/5

I bought a dell laptop (model I14RN1818DBK I52430M) on 12/26/2011, at COMPUSA company, in Orlando, Florida. I also bought a 3-year SQUARETRADE warranty because they assured me it had international coverage. My laptop has stopped working and I got in touch with Squaretrade, through its employee Brian (brian@squaretrade.com) to obtain the authorization to fix my laptop in Brazil. Nevertheless, the... Read more

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  • Aug 08, 2013
  • Appliances and Electronics
  • Houston, Texas
  • Camera Warranty
  • 176
  • REVIEW RATING 4/5

Report on SquareTrade, Inc. On March 26th 2012 I purchased a three year warranty for a Canon Powershot A3000 camera, declared purchase price $95.00. Care Plan Price:$22.99 Policy Number:014745844584 Coverage Term:3 Years Coverage Type:Accidental Damage from Handling (ADH) Covered Product:Digital Cameras Canon Coverage Starts:03/26/2012 Coverage Ends:03/26/2015 Waiting Period:1 Day Coverage... Read more

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