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1.7 Based on 46 reviews
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  • Customers like
    • Service i received in the past 2
    • Initial ploy sounded good 1
    • Went over and above to resolve my problem 1
  • Customers don't like
    • Being deceived 11
    • Run around no positive service 9
    • Never replaced or repaired as agreed 7
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So my sister accidentally cracked my phone. I tried getting this warranty to fix the issue both in the short and long term. First off, they took a total of 1.5 hours to actually speak to someone about this (Thank God I told them to call me) After I get on the phone with the correct person, I am informed that my phone will not be covered because it does not work damaged that occurred before the plan was purchased.This was not indicated on the... Read more

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I have a square trade on my cell ph.(Samsung Galaxy Exhilarate) for over 2 years! This went completely bad since 8/4/2016. I call and ST send me another ph. within 2 days. Good service . Now the ph. they replace with (Huawei Vision 2) thse r the problems I'm having this poh! listen to a person reg. from mig.of ph. or speaker u cant hardly the person talk! Poor communication (2) camera u cant properly zoom, goes to any page. Poor roaming when u... Read more

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I bought this warranty for a printer-copier at Staples. They never told me it kicks in only after a YEAR!!! I spent time on-line filling out their claim form for non-operating printer. They replied I should go to the manufacturer first. We are now going through THAT long process! Meantime I have not had any use of a copier for MONTHS; am handicapped and have to get out to a copy shop for every little thing. I would never send my worst... Read more

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I submitted my receipt at time of purchase of a camera in Y2014. SquareTrade's system acknowledged the receipt. Then I needed to file a warranty claim. SquareTrade tried denying it because the receipt allegedly "was not in the right format". I called SquareTrade and they said the warranty was submitted "in HTML." They refused to send the HTML back to me. Now I can't imagine how I could submit an HTML file to Square Trade and more so,... Read more

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I bought a warranty for a new iPhone. When I had to file a claim I was sent a refurbished phone in not like new condition. Six weeks later the screen completely fell off the phone. They want me to file a new claim and pay a new deductible . I am refusing to do this bc it is the phones condition that was bad from the get go. I was u dear the impression you would receive a new phone but that is not the case. They have given me the run around and... Read more

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After having several Square trade warranties for 10 years when I had a claim that was over $150 it was denied. Phone that was ACCIDENTALLY dropped in a fire instead of water or on the ground they said was negligence instead of an accident! For 10 years I have been buying and recommending these warranties. When I really needed it I was denied! Never again will I buy or recommend your warranties! Yes as long as the claim is small and cheap you are... Read more

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Spoke with 4agent in 3 days, each one had a diffrtent resolution. Lack of consistancy, 50minutes hold time , prividing false information on insurance product in US. How they can get away ? 2 hours waiting for a supervisors call. I am just sorry for mysf to purchase their insurance.

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They won't reimburse you, they will give you the round around. It has been over 1 year and I still have not seen my reimbursement for my shipping for sending it to get it repair, or my computer repair. I tried calling them you will be on Hold for One Hour and Half. Then they will give you the round around, you needed to summit your a claim which I did and they said they can't find it. Then they just read you their policy rules and there's... Read more

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Recently, we sent our Samsung Galaxy Tab S for repair to the Square Trade repair center to check why the battery was not charging. We received the unit back from repair without the AC charger and Micro SD card which were included in the original package when sent the repair center. Called Square Trade Customer Service to inquire about the accessories that were not returned with the repaired tablet. The repair center lied about two things: first,... Read more

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SquareTrade has horrible customer service. After more than a month of fighting them, they still have my phone and have refused to let me speak with a manager on three separate calls. All three I was told after a wait that a manager would call me back, and none did. They sent me the wrong phone twice in a row, then never sent the third time. I've called twice and been promised it is in the mail, and still no phone. All in all, I've spent maybe 10... Read more

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