Squaretrade Complaints and Reviews

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    • Being deceived1
    • Run around no positive service1

  • Jun 16
  • Cellular Phone
  • Stamford, Connecticut
  • Insurance Coverage Plan
  • 62

I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are doing. Let me start by saying that I am 5 days past my due date of giving birth and I have a broken phone. My plan reached its coverage limit due to the fact that the prior replacement phones where refurbished and did not work. Spoke to a supervisor called Daniel Green and he... Read more

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  • May 26
  • Repairs
  • Los Angeles, California
  • Insurance Coverage Plan
  • 1
  • 1
  • 25

SQUARE TRADE IS A RIP-OFF.!!! CONSUMERS BEWARE//AVOID. !!! after 7 phone calls no supervisors were available they do not sell any kind of real insurance for appliances or electric items they are a third-party repair service only Read more

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Horrible service. All calls go to India. Good luck getting your electronics fixed. Worthless company. Add comment

Square trade sucks when it comes to fulfilling its policy. I have tried to submit a claim and they dont have a phone to send me and they want me to get the phone fixed myself and there are no repair places to take it to. They have their deductable and i still have a broken phone Add comment

  • Dec 09, 2014
  • Repairs
  • Springfield, Florida
  • Stove Warranty
  • 64

It's been over three weeks since I called in for a service call on my stove (under warranty with ST), have been promised contact within 24 hours of first call, then within 5 working days by email, called yesterday, transferred three times (having gone all through the details twice) only to be disconnected in the end after an automated message that the department was closed. They toute service 24... Read more

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  • Sep 16, 2013
  • Laptops and Tablets
  • Orlando, Florida
  • Dell I14Rn1818Dbk
  • 194

I bought a dell laptop (model I14RN1818DBK I52430M) on 12/26/2011, at COMPUSA company, in Orlando, Florida. I also bought a 3-year SQUARETRADE warranty because they assured me it had international coverage. My laptop has stopped working and I got in touch with Squaretrade, through its employee Brian (brian@squaretrade.com) to obtain the authorization to fix my laptop in Brazil. Nevertheless, the... Read more

Was this review helpful? 7 0

  • Aug 08, 2013
  • Appliances and Electronics
  • Houston, Texas
  • Camera Warranty
  • 167

Report on SquareTrade, Inc. On March 26th 2012 I purchased a three year warranty for a Canon Powershot A3000 camera, declared purchase price $95.00. Care Plan Price:$22.99 Policy Number:014745844584 Coverage Term:3 Years Coverage Type:Accidental Damage from Handling (ADH) Covered Product:Digital Cameras Canon Coverage Starts:03/26/2012 Coverage Ends:03/26/2015 Waiting Period:1 Day Coverage... Read more

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  • Jun 06, 2013
  • Credit Cards
  • Spartanburg, South Carolina
  • Credit Card Processing Company
  • 1
  • 1
  • 128

OVER A YEAR AND FINALLY GOT MONEY DEPOSITED. HAD 3 CHARGEBACKS AND PROVED ALL 3 WERE BOGUS AND STILL GOT TREATED THIS WAY. ANOTHER REASON NOT TO USE SQUARE. Complaint filed against: NAME: square BBB MEMBER: NO CONTACT: Drew Edmond ADDRESS: 901 Mission St. Suite 210 San Francisco, CA 94103 PHONE: 415-375-3176 Website: www.squareup.com Complaint status: Activity 06/06/2013 Received... Read more

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  • Aug 27, 2012
  • Laptops and Tablets
  • Sao Paulo, Sao Paulo
  • Alienware Mx17
  • 2
  • 2
  • 652

Dear Sir / Madam, A year ago I bought a computer (Alienware Dell MX17) in Orlando, Florida. I also bought a 3-year square trade warranty because they assured me it had international coverage. Some months ago I started having problems with the computer, and when I contacted SquareTrade it happened that Dell couldn`t fix these specific model in Brasil so Squaretrade told me that they would send a... Read more

Was this review helpful? 9 23

  • Dec 02, 2011
  • Repairs
  • Jacksonville, Florida
  • Warranty
  • 1
  • 1
  • 131

I purchased a three year warranty from squartrade. My product (in this case a camera) broke exactly one week after the warranty expired. I called customer service and they informed me that I was out of luck since the warranty expired a week earlier. In similar cases in the past, other reputable companies have shown some good will by providing a grace period after the warranty expires, and... Read more

Was this review helpful? 2 5

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