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    • Being deceived 6
    • Run around no positive service 5
    • Never replaced or repaired as agreed 2

Squaretrade flat out lies to its customers. They claim that your device will be repaired or replaced with a new device within 5 business days, but the device never comes. This has been the case with multiple claims now. My phone broke and they said "your device will be repaired, replaced with a new device, or you will be refunded the current market value." After a week of calling and emails, they... Read more

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I submitted the claim and receipt in October and November and December. They finally mailed a mailer, kept the laptop and refuse to fix it or send it back. Now they lied about sending a refund. So we are without a laptop and lost hours to these fraudulent people. Also, they are never open --- though the web say they are open 24 hours a day. The refund was not sent and the laptop is missing. ... Read more

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Hi - I have called in to Squaretrade.com Sales Rep in 2012(Even in their system it shows that customer called in and Rep accepted the warranty on the phone) and Purchased the warranty for Laptop Mac Book Pro the warranty I have purchased is Accidental Damage include, Now my laptop got burned they declining my warranty and giving me following reasons. 1- I Purchased the warranty after 30 days of ... Read more

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The tablet failed to charge and was sent for repairs since square trade did not offer to replace it, or refund the money. Second time same thing, finally the device reached 2 yrs and out of warranty and neither Costco or Square Trade could do anything, barely used item looks like new but it does not charge and the game is about offering repairs that last hours only. Not a good idea to buy Square... Read more

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100% FULL

SquareTrade Frud Samsung Galaxy Note 4
1 of 6

Bought Samsung Galaxy Note 4 on Ebay for $423. The logo pop up to add the warranty but had to wait a few days to get the fund. Two days later bought the warranty for SquareTrade directly. Received an email to upload the receipt, did as followed. Email stated I was covered with the full (ADH). Now three months later I had to file a claim, phone was bump on our kitchen table while cleaning kitchen.... Read more

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Bought their service at costco for a TV. Thought we were covered, but we are not, as this comoany gives you the royal run around. Is the TV really broken, sending in teh receiots couple of times, wait we can not find your claim, we still can not find, or I think we found it, once you finally get them to acknowledge the re-imbursement, they do not pay. Waiting on the check for 4 weeks and... Read more

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purchased a 2 years SquareTade warranty 6 months ago through ebay when i purchased a Nokia Lumina 2520 tablet, it seemed like a better deal buying the 2 year contract then buying the 1 year contract, so I did. last week i was have a few issues with it and decided to contact Squaretrade, after a week i received an email explain i was going to receive a complete refund for the tablet. I inquired... Read more

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let me explain, i have always bought squaretrade warranties before and trust me i was happy with their service. wait for it.. Although i was happy for some time soon one of my warranties expired. i was immediately worried. you ask why. I called them even message them and after a while i received a message that really sucks. They told me expired warranties cannot be renew. Trust me i was utterly... Read more

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I bought a warranty for my new Kindle Fire HD 7". The warranty cost $35. A week ago it stopped working so I called the 866 number (Kindles are a special case), went through several minutes of troubleshooting and was told a new Fire would be sent to me. A week later, no Fire. Called again, so sorry, sending you a replacement. It arrived this morning and it's REFURBISHED. I can buy a refurb for... Read more

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No insurance would be better than square trade. It is a horror story dealing with their customer service is bad enough but good luck on getting them to do what they say they will. I had Verizon insurance before this and they would make things right but square trade does not have phones in stock. I never received a phone for my Samsung they never had in stock now they sent out a faulty phone and... Read more

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