SquareTrade - Crooks and Liars
05/01/16 I have had a claim for a $306.00 Samsung Tab3 tablet since October 2015. I have called dozens of times and been told a different story every time.
I have been told the check is in the mail. I have been told the check was for the wrong amount and cancelled. I have been told a check for the correct amount would be sent right out. I have been told the representative would call me back the next day to follow up.
No one has ever called me. I have asked to speak with a supervisor but the answer is always no with no reason given. I also paid $25.00 for a deductible when I sent my tablet to Square Trade. I have asked for my Tablet and $25.00 copay to be returned but the representative would not even respond to that request.
I have been told I needed to send my tablet to Square Trade when I had already done that using the address label Square Trade emailed to me.
I have never received a check or my tablet back. Square Trade Company are crooks and liars.
Reason of review: Warranty issue.
Monetary Loss: $306.
Preferred solution: Deliver product or service ordered.
SquareTrade Cons: Square trade company are crooks and liars do not pay or replace, Never replaced or repaired as agreed, Told to call someone else to fix, Have not taken responsibilty for covered phone, Would not honor my policy.
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Square Trade steals from customers! This company sells BS bait and switch insurance.
I purchased a protection plan for my Nintendo remote. When it came time to put a claim in, they said I directed me back to Nintendo manufacturer and said their insurance is for an extended warranty, which is complete BS. There was no mention of extended warranty on their product page.
Bait & Switch, Liars, Scammers! Don't buy from them!
I'm looking a buying a tablet. The square trade extended warrant is good for two years. These comments are making reconsider.
isnt that considered theft? im in the same situation but i have not sent my phone back to them yet, they twll me there gonna send me a check for 749 but idk if i believe it my phone is a galaxy s6 edge