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1.7 Based on 49 reviews
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  • Customers like
    • Service i received in the past 3
    • Product is it was useable 1
    • Went over and above to resolve my problem 1
  • Customers don't like
    • Being deceived 11
    • Run around no positive service 10
    • Never replaced or repaired as agreed 7
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I was a fan for a long time. 1st time I cracked my screen I printed out the shipping and it was fine. Dropped it in the mail, got it back fixed as promised overnight. Now, a year and 1/2 later the charging port is broken so I do the same drill-shipping and waiting. Missed the FedEx guy so I ended up driving to the shipping center so as not to miss the package again. After spending an hour driving and waiting I get the back plate and... Read more

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I paid $99.95 for a 2 year warranty on a $600 laptop. Less than 2 years in my touch pad had separated from a design flaw. I hate touch pads so I just kept using my mouse. Then my delete button, C and B buttons stopped working. I look online and my warranty does not show up. I look again a month later and now sign of my contract. At first I could not find my receipt but eventually I did find it. I called SQUARETRADE and told them of my... Read more

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I purchased an Epson copier at Staples. I also purchased a warranty at Staples covered by Square Trade. Big mistake. The machine stopped running and through many hours of leaving messages and talking to Square Trade staff for more than 3 weeks now, I cant get my money. The claim went through and I was to receive an "Affidavit" for the final process to received my money back on the faulty warrantied copier. 3 representatives of Square trade say... Read more

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I purchase a warranty from Square Trade November 8, 2014. They told me to upload my receipt, which I did. I have an email acknowledging they accepted my receipt and telling me I was covered. I had purchased a new phone at Apple when my previous phone broke, using my upgrade program at ATT. The word repair is on the receipt for $291.00 + tax. Now 20 months later my phone broke and Square Trade will not replace it. They are now saying the... Read more

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For three days I have contacted the tech support and security attempting to set up the mobile security program but have had no success including 2 hours this morning on the phone to tech and then security. Now I must wait for a call back from a higher level tech between the hours of 10am and 12pm EST today 08-26-2016, which does nothing to solve the problem just more emails and phone call from the no help line. Service plan was purchased at... Read more

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They say on their website that tablets are covered for accidental damage, including cracked screens. When I submitted a claim I received an automated message that I'm not covered for accidental damage! Not a happy customer, as all electrical items I've purchased over the past 2 years have this insurance. I don't understand how their website can make these claims if they don't uphold them. If I don't get satisfaction I'll be reporting them to... Read more

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So my sister accidentally cracked my phone. I tried getting this warranty to fix the issue both in the short and long term. First off, they took a total of 1.5 hours to actually speak to someone about this (Thank God I told them to call me) After I get on the phone with the correct person, I am informed that my phone will not be covered because it does not work damaged that occurred before the plan was purchased.This was not indicated on the... Read more

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I have a square trade on my cell ph.(Samsung Galaxy Exhilarate) for over 2 years! This went completely bad since 8/4/2016. I call and ST send me another ph. within 2 days. Good service . Now the ph. they replace with (Huawei Vision 2) thse r the problems I'm having this poh! listen to a person reg. from mig.of ph. or speaker u cant hardly the person talk! Poor communication (2) camera u cant properly zoom, goes to any page. Poor roaming when u... Read more

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I bought this warranty for a printer-copier at Staples. They never told me it kicks in only after a YEAR!!! I spent time on-line filling out their claim form for non-operating printer. They replied I should go to the manufacturer first. We are now going through THAT long process! Meantime I have not had any use of a copier for MONTHS; am handicapped and have to get out to a copy shop for every little thing. I would never send my worst... Read more

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I submitted my receipt at time of purchase of a camera in Y2014. SquareTrade's system acknowledged the receipt. Then I needed to file a warranty claim. SquareTrade tried denying it because the receipt allegedly "was not in the right format". I called SquareTrade and they said the warranty was submitted "in HTML." They refused to send the HTML back to me. Now I can't imagine how I could submit an HTML file to Square Trade and more so,... Read more

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