Robert B Dgo

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Verified Reviewer

Would not refund

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Updated by user Jan 02, 2021

Resolved issue

Original review Jan 01, 2021
Tried to buy computer with "insurance." Computer purchase was denied because of ebay seller issue, so I cancelled entire purchase within minutes. But "insurance" had already shipped. Would not cancel. Will not refund. Will not respond. Took my money.
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Loss:
$30
Cons:
  • Will no refund
  • Will not respond

Preferred solution: Full refund

User's recommendation: Avoid at all cost.

Robert B Dgo

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Verified Reviewer
| map-marker Albany, Oregon

Refund

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Finally got through to customer service and they kindly refunded my money (3-5 business days0 Unless they fail to credit account, this issue is resolved.
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Linda K Xnz

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Verified Reviewer

Since Allstaate took over their customer service STINKS!!!

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Updated by user Jan 03, 2021

Allstate aka/square trade has not reached out to me, therefore my 8 year old grandson cannot ride his motorcycle. Sad since this has gone on since May of 2019!!! Poor customer relations.

Original review Dec 03, 2020
I purchased a MotoTec 49cc dirtbike for my grandson in November, 2019. He rode it until the weather got bad and then we put it away till spring.

In May it quit working. Just wouldn't start. I called around to several qualified bike shops but no one would work on it because it is made in China. So in June I filed with Allstate Square Trade as I had purchased 4 years of warranty when I bought it.

Their answer to my claim was find a qualified shop to repair it and send us the bill. I have explained time after time that no one in our area will work on it. It is now December and my grandson has missed an entire season of having fun riding. The latest from Allstate is contact the manufacturer and see if they can provide me with a qualified person to repair it.

ARE YOU KIDDING!!!

REALLY!!! I have jumped through all their hoops and am ready to file a law suit for breach of contract.
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Loss:
$400
Pros:
  • Cheap to purchase
  • Initial ploy sounded good
  • Easy to make claim
Cons:
  • Too many hoops to jump through
  • Not customer service driven
  • Will not stand behind the warranty

Preferred solution: Full refund

User's recommendation: Stay away from purchasing Squaretrade insurance.

Anonymous
map-marker Chincoteague, Virginia

My credit card is continuing to be charged when I did not authorize bit he to be done

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My bank credited my account. My relative called them and got my card to be taken off and got her card added.
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User's recommendation: Use prepaid card

Karen W Qpt

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Verified Reviewer

Failure to cancel and refund nor even send.

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I bought a Dash oven on ebay. And the warranty. Then ebay canceled the seller as fake and refunded my money. I contacted Square to refund my warranty and cancel, due to never getting the oven it was for. To date I have not gotten a refund, reply nor mailed warranty nor emailed one. This company is a rip off that ignores inquiries.
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Loss:
$2
Cons:
  • Underhanded
  • Not receiving the policy with my purchase
  • Fradulent

Preferred solution: Full refund

User's recommendation: Do not bother dealing with Square Trade. They ignore you and no idea if they even pay a claim.

Linda K Xnz

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Verified Reviewer

Dissatisfied Customer

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I filed a claim in June, 2020. It is now December,2020, and I am still getting the run-a-round. When Asurion had this claims were settled with very little red tape. Allstate is horrible. Ibought a dirt bike and my grandson only road it for 2 months and it quit working. I filed a claim and Allstates answer was to take it to a garage and have it fixed and send them the bill. Are you kidding me!!? No one will work on anything made in China. The last time I called they told me to contact the manufacturer and ask them for the name of a qualified garage. I emailed the manufacturer and never got an answer. Just give me my money back!!!!
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Loss:
$400
Pros:
  • Cheap insurance
  • Insurance was offered at time of purchase
Cons:
  • Terrible all around
  • There customer no service
  • Run around no positive service

Preferred solution: Full refund

User's recommendation: Do not buy from Allstate

kent g Soj

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Verified Reviewer

Fit Bit watch

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My fitbit was 21 months old and one day it just went blank. I had purchased a three year protection plan from Square Deal when I bought it on Amazon. I was instructed to send it to a repair center .They send it back saying the warranty was void because it had a couple deep scratches in the casing below the screen. I wore my fitbit 24/7 except for showering. I even bought screen protectors for it. I am out a $170 fitbit plus a useless warranty. If you have been treated unfairly by square trade put it out on facebook or other sites.
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Loss:
$180
Pros:
  • Low price for insurance

Preferred solution: Full refund

User's recommendation: Think twice when purchacing warrentys.

Resolved
Pam Kny

Resolved: Refund of money

SquareTrade - Refund of money
Updated by user Sep 08, 2020

Company fixed the issue and I have been provided with full refund.

Original review Sep 08, 2020
On May 5th 2020 longer waiting for 90 days of policy and refund of money back to me I need know make sure that if getting back from my money plus please let me know alright with you I say Thank you appreciate I am deafmom Pamela
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Loss:
$90
Pros:
  • Clothing ect
  • Easy
Cons:
  • Run around no positive service

Preferred solution: Full refund

Anonymous
map-marker Ponte Vedra Beach, Florida

Denied claim

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Bought phone in July 2018 bought 3 yr warranty for $159 ...setup online sent a copy of purchase receipt to SquareTrade at time of purchase... received a confirmed email from SquareTrade that receipt was received. 2 days ago I filed a Claim and they now want another copy of the receipt which I dont have Since they apparently lost my receipt they will not honor the warranty This to me is fraud!! Avoid SquareTrade at all costs!!!
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User's recommendation: Don’t do business with company that doesn’t honor their obligations

Anonymous
map-marker Honey Brook, Pennsylvania

My plan

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It was taken care of. Unfortunately, the reps weren't on the same page. Communication was not there. But talked to a rep that gave me correct info and was able to fix the situation.
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User's recommendation: Call until you get someone who will listen

Resolved
Anne G Dxa

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Verified Reviewer

Resolved: No refund

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Updated by user Nov 13, 2020

Company fixed the issue and I have been provided with full refund. After having obtained the phone number through pissed consumer I was able to talk to customer service at Square Trade and received a full refund after 2 days. Thanks pissed consumer!.

Original review Oct 14, 2020
I purchased an item through eBay and bought the square trade warranty for small appliances. The seller of the item I purchased cancelled the order due to covid 19 cicumstances. I asked for a refund from square trade and have had no communication from them.
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Loss:
$4
Cons:
  • No communication from company

Preferred solution: Full refund

User's recommendation: Don't bother wasting your money on these warranties

Anonymous
map-marker Chincoteague, Virginia

My credit card is continuing to be charged when I did not authorize bit he to be done

I got my credit card charged when I did not authorize it to be charged. The representative said he knew but that was the only card we had on file. I said another card was given to recurring charge. It was not supposed to be mine. I am getting my account closed and I am getting my relative to give her information so they can update their system.
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User's recommendation: Don't trust what the clerk says at the store

Anonymous
map-marker Omaha, Nebraska

Did not refund warranty money

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Did not return warrenty money paid upon purchase of electric beard straightener that seller did not send,I did not cancel, this is not my fault I don't think it is right for you to keep my money, I have requested twice now for a refund and you don't have the courtesy to refund or even let me know why you haven't responded,this shows me that your not a reliable company
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User's recommendation: Your a scam

debra r Vkr

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Verified Reviewer

Filed a claim

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filed claim on a phone I bought ONLINE thru Amazon . Bought YOUR insurance on line NO RECEIPT GIVING . BUT you sure took my 200 plus dollars, no receipt given. Can SOMEONE please mail me MY receipt
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Loss:
$250

Preferred solution: Deliver product or service ordered

User's recommendation: run

Yafet Ihc
map-marker Brenham, Texas

Im *** off

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Have not received my gift card.
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User's recommendation: Poor service

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