SquareTrade
Reviews and Complaints
Cracked cell phone glass
- Terrible customer service
Trotted unsuccessfully to talk with a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaRepair of speaker on radar detector....... denied!!!
This place must have changed hands in the past few years!!! I had a couple of claims, 1 in 2014 and 1 in 2010, that went as they should have.
My radar detector speaker recently blew. I try to file a claim and get no response for days. I call once and the female representative whom answered is obviously foreign! My claims representatives in the past were specifically "AMERICAN"!!!
So, I'm instantly turned off. She tells me that I need to upload my receipt to their website. It had been a couple of years and I didn't think much of it. I looked in my file and found I had already submitted a receipt the same day I purchased my radar detector from Ebay.
I call back later that evening and get another "FOREIGNER". This piece of "work" ("expletive understood"), tells me that because I purchased the warranty through the website and not with the Ebay merchant, the warranty is void. I told him there was NO COMMUNICATION to that effect, at the time of purchase of the warranty and that was totally unacceptable. I told him to get me a manager, he (Malfoy???) said his manager was busy and I WOULD get a call back within 24 hours.
No calls yet!!! It appears that AMERICAN BUSINESS has taken a HUGE DUMP!!! I'm ashamed to be an AMERICAN considering the representatives (CLOWNS) we supposedly have!!! It appears the BETTER BUSINESS BUREAU has become nothing more than a placebo!!!
I guess flaming businesses on social media is the next best thing anymore!!! Hey Square Trade and Better Business Bureau, wake up, quit disrespecting us, we're tired of the crap!!!
- Especially with american employees
- Way square trade ran their business years ago
- Warranty void due to purchase from the square trade website
Preferred solution: Full refund
Not satisfied
Won't buy squartrade again!
Square trade is a scam. Subpar products
This was meant as 1 star!!!!
Nothing but stress and disappointment. They don’t fix and lie about their service
- Any part of warranty repair
Preferred solution: Replace computer with new. They have not repaired it and it needs so much work and I have no confidence in them.
I want my money back
They refused to honor their advertising-false advertising
- Would not honor their advertised information
Preferred solution: Full refund
Easy Peasy
Potential fraud
Half way line disconnected
Horrible communication and took MUCH longer than stated
I sent my laptop in for repairs over a month ago. They were great in the beginning, doing everything they said they would do and kept good communication with me.
Granted, it was around Christmas and the New Year coming up that I sent it in, but it stated that it would be repaired within 2 to 5 business days and that they would keep me updated on the progress. I gave them nearly 2 extra weeks before I contacted them. The last email I received from them was December 28, 2017. I had to call them on two different occasions to get any sort of answer, to which they let me know that they were waiting on a new keyboard that was supposed to arrive the next day.
I never heard back from that, and that was nearly 2 weeks ago. I've been dealing with a lot, considering my daughter has been in the NICU for 3 weeks now, so I haven't called them lately, but today, I received my hard drive in the mail without notice. So I called them, to which they said they sent an email on January 25th notifying me of this. I checked after the call, and there was no email from them.
They also said they couldn't repair my laptop, so they sent me a check to get another one. This is cool, I guess, but the laptop I had has apparently somehow gone up in price by nearly $300, so I'm not sure what they expect from me.
I don't appreciate the lack of communication and that I spent $400 on the protection plan alone just to have to shell out more money for another laptop. I don't recommend SquareTrade based off of my experience over the past month.
No one ever answered
TERRIBLE!!!!!
- Prev
- 1
- ...
- 40
- 41
- 42
- 43
- 44
- ...
- 56
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.