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What a complete disaster. Purchased TV from COSTCO and took out the Square Trade warranty. TV would not power on and was on hold forever trying to reach Square Trade customer. Finally had to explain a basis problem - no power - and troubleshoot for hours with them....
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1.5
Product
#1114654
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This is not a warranty this is a classical scam no problem get resolved. I paid 99 dollars fro a warranty that i never got to use every time i call they give me a different story. Each customer service agent is trained to provide you with limited information that next...
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#1123855
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I purchased a LG 65" tv model 65UB9500 on Dec. 26, 2014 from Electronics Express and a 5 year warranty for it from Costco. This set has 3D, and 240 trumotion and a local LED dimming along with a built-in subwoofer and 4 hdmi ports, a true 10 bit color panel and many...
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3.7
Product
I didn't like
  • Product or them honoring their contract
#1130432
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Squaretrade - Money back

Squaretrade
#1117326
1.0
Details
Waiting for a replacement hoverboard and there is none in stock so I'm asking for my money back
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Squaretrade - This is not a very personal response

Squaretrade
#1113222
4.0
Details
I would like to switch my coverage from one phone to a new phone I just got and I would like to talk to someone and not a recording or go online
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Price Affordability

Squaretrade - Sucked

Squaretrade
#1124480
Call 4 times and twice they told me I was going to get a call back from there customer service. I wish I could get my money back.
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Squaretrade - Terrible connection

Squaretrade
#1110162
They couldn't hear me!
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I purchased a dell laptop and a 3 year warranty from Costco. loved the laptop until it stopped charging. Also my son dropped it and cracked the corner of the screen but it was on in the corner and did not affect any of the viewing part of the screen. so I send in my...
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1.5
I didn't like
  • Never replaced or repaired as agreed
#1114181
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I purchased a NEW tablet for my son last year on Ebay. I also at the time purchased a 2 year Square Trade warranty for this tablet as my son is a teenager. When I viewed the ad on Ebay for the warranty, it stated all about the warranty. When I clicked on the details it...
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#1113237
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I purchased a TV and a warranty from Squaretrade the same day, a little over one year later after filing all the paperwork and making a claim they refused to honor the warranty. They stated that because the warranty and the item were not purchased on the same website...
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Anonymous
Robert

I believe there is a class action suit dealing with this issue.

1.0
I didn't like
  • Misrepresent fraud
#1127010
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Called last week to get a label sent to me so I could send my tablet in for screen continuing to pop out after last repair when screen was cracked. I was told I was getting a box and label in the mail and it would be here today. Well it never showed up. I had to call 3...
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2.4
#1121523
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SquareTrade Warranty is running a scam in ebay
I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate my purchase . obviously they located when they charge me. Today I received an email from ebay saying that...
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1.0
I didn't like
  • When i asked for refund they cannot locate my purchase
#1079947
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I have sent in my Dell Laptop for repair twice for the same problem. 10 days with out each time. second time ask tech service rep. if I could have it repaired local, and find out the route cause if the switch was replaced each time, he stated that I had to send in....
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1.2
Product
#1108603
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Contact Squaretrade

Mailing Address:
SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
United States
Phone:
(877) 927-7268
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I need to vent to someone about my experience with your customer service and specifically about my AirPods that were accidentally damaged . I have spoken to your customer service department multiple times for hours on end and two supervisors but to no avail. They kept...
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1.3
#1100827
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