State: California Clear all filters (36 of 237 reviews match)
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Since, February, 2018, I have spent more than 7 hours (on 8 different occasions) trying to get paid for a claim on a cell phone. We sent the required materials 5 separate times, but they kept asking for the same things again. They said they approved the claim & the...
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2.0
#1232210
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I bought a keyboard at staples with a cost of $100, anything over $100 i always buy warranty at any store. Person at staples ask if i want a 2 or 3 year protection plan which of course i agreed to. The product has been great till a mishap happen where i dropped moving...
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1.8
I didn't like
  • Warranty void due to lack of information
#1230230
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Bought a 2 year warrantee from Square Trade for a new printer. Their Staples salesman and their advertising said the warrantee started after the manufacturer's warrantee ended. A recent message they sent me still says that, but customer service claims that the contract...
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1.0
I didn't like
  • Would not honor their advertised information
#1204410
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This place must have changed hands in the past few years!!! I had a couple of claims, 1 in 2014 and 1 in 2010, that went as they should have. My radar detector speaker recently blew. I try to file a claim and get no response for days. I call once and the female...
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1.0
I liked
  • Way square trade ran their business years ago
  • Especially with american employees
I didn't like
  • Warranty void due to purchase from the square trade website
#1183564
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Bought a brand new Samsung Tablet on EBay for $66. And EBay offered a SquareTrade Warranty for $20. The grandson cracked the screen in 4 months. Filed a claim, and just about ready to send it in, and noticed they were stating if I send it it, they will mail me a check...
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1.2
#1180436
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Squaretrade - Bait and switch?

I was given replacement options for my tv. After researching, they suddenly change these options and tell me it was a glitch. For two days? Now the options are for much cheaper less reliable tvs from my research.
1.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1166181
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My disk drive stop working I tried to Pull up my warranty and continued with no login. I called Sind first thing you expired. I purchased this plan March of 2014 and was told the Swuaretrade kicks in after Manufactures warranty expires it even states that online which...
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1.3
#1165855
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I purchased accidental damage coverage for a Samsung Galaxy S7. I sent it in once for a cracked screen and once for a cracked back. When I tried to file another claim I found out that my plan had been de-activated. There are two issues with this. The first is that I...
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I liked
  • Quick turn-around for repair
I didn't like
  • Repair cost inflation
#1162786
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My Computer was recently sent out for a repair at the end of november. I had filed two claims-- one about a battery, logic board, display issue on my MacBook Pro Retina 15' laptop. A couple weeks after filing the claim, liquid spilled into my computer. I shut it off...
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1.7
#1151045
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This many customers cannot be wrong! Save yourself a lot of time and effort trying to get a warranty check from ST. I made the mistake of buying their "insurance" and it has been possibly the WORST customer service experience of my life. How many times can you hear...
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1.0
I didn't like
  • Fraud
  • Misrepresent fraud
#1087262
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