I need to vent to someone about my experience with your customer service and specifically about my AirPods that were accidentally damaged . I have spoken to your customer service department multiple times for hours on end and two supervisors but to no avail. They kept...Read more
had phone approximately 3 years, paid 4 warranty all three years. phone not turning on. called consumer, they said call Square Trade. Called, they said no problem they would send exact replacement. Sent different model, called, they said their mistake, would send...Read more
I would give them a higher rating as they did make an easy claim process, but when they ended my warranty after 2 claims I was never informed that they were doing so. I was under the assumption I was still covered and I do not appreciate being misled. I believe that...Read more
- Initial ploy sounded good
- Quick turn around
I didn't like
- Did not inform of completed warranty
Squaretrade - Beware! No refund issued!
I attempted to get a refund and they sent to a canceled card. After months of haggling, they said I was paid. Very crooked and dishonest. Our Fotune 500 company will no longer be using Square Trade. They made $140 on this deal but lost a lot of money in the long run.
Squaretrade - Haven't received package
June 29, 2017 I purchase a pair of shoes order number to 2589-4487 and I have not received the package
Squaretrade - Rip off
I paid square trade for 4 years. They don't make my phone anymore. So square trade replaces it with a model that is so cheep and out dated it's a joke ! They are a rip off !!!
Never warranty with SquareTrade they don't honor their warranties
Run around no positive service.. not honoring their warranties , but took money for the warranty... I got hung up on several times , never call me back , Issue not resolved ... this company is a rip off .. I bought item at toys r us and I will let them know the square trade warranties they are pushing are no good...!!!!!
I have a warranty with Square trade. They shipped FED EX label and box to fix broken tablet. I shipped the product in their special tablet /laptop box along with the required info and charger on Aug. 10. FEDEX shipped in a small uninsulated box the tablet to me today....Read more
I deactivated my new phone so I could activate my old one that doesn't hold a charge in order for me not to be without a phone and went to fed ex to ship my new phone to square trade for repair. Square trade sent me a shipping label that could not be read by fed ex. I...Read more
This many customers cannot be wrong! Save yourself a lot of time and effort trying to get a warranty check from ST. I made the mistake of buying their "insurance" and it has been possibly the WORST customer service experience of my life. How many times can you hear...Read more
I didn't like
- Misrepresent fraud
Since I always make sure to verify BEFORE I BUY A PLAN exactly what it covers, I have NEVER HAD A PROBLEM collecting from Square Trade. It's so easy to file a claim online, or over the phone, and they pay FAST. We've had well over 50 policies with them, but only had to...Read more
- Service i received in the past
- Low price for insurance
Today, July 31, 2017 I filed a claim on my iPhone 6 plus. The company charged me the 99$ deductible and sent me to their local representative who quickly found a bad speaker in my phone and replaced it. He told me the repair would cost Square Trade 50$. That means in...Read more
If I could I would give Square Trade a -0-. I purchased a two year warranty policy purchased on 7/30/2015. My confirmation email was at 8:54 am and states coverage to start 7/31/2015 and end on 7/31/17. I have never received any reminder emails from them about...Read more
I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate my purchase . obviously they located when they charge me. Today I received an email from ebay saying that...Read more
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