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Summary of Squaretrade Customer Service Calls

891 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
04:12 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Squaretrade to Ask about:

Product/ Service quality:

  • “Phone broken and i submittes receipt but does not show”
  • “Broken vacuum”
  • “Broken charger”

Refund:

  • “I have a question about refunding an item”
  • “Refund of money”
  • “Didn't receive refund”

Return/ Replace:

  • “Return ship info”
  • “My replacement television is damaged”
  • “Replacement question”

Cancellation:

  • “Cancel insurance”
  • “To cancel warranty”
  • “Cancellation”

Account:

  • “I wanted to ask about using square trade on accounts from two different banks”
  • “Set up account”
  • “Account creation”

Payments and Charges:

  • “Billed twice”
  • “Update payment”
  • “Doubled billed me”

Staff:

  • “Activate new service”
  • “Issue with service”
  • “Change my service over to a different phone”

Shipping and Delivery:

  • “Was expecting a delivery from you guys”
  • “Resend shipping label”
  • “Tracking an order”

Cards:

  • “Change card info for refund”
  • “Inquiry about a gift card”

Other:

  • “Razor atv”
  • “2nd claim on nonworking kindle”
  • “Screen went out on my s8+”

About Squaretrade

Top 5 Likes about Squaretrade

Service i received in the past, Initial ploy sounded good, Went over and above to resolve my problem, Them before i had to file a claim, Price

Top 5 Dislikes about Squaretrade

Poor customer service, Being deceived, Warranty and their customer service, Run around no positive service, Never replaced or repaired as agreed

Summary

SquareTrade, Inc. specializes in online shopping including merchant verification and post purchase protection. The company was established in 1999. Its headquarters is based in San Francisco, California, United States of America. SquareTrade offers a number of protection plans for the following gadgets: smartphones, tablets, desktop computers, laptops, and portable audio devices. There are solutions for home appliances, home entertainment devices, cameras, GPS, and other items. SquareTrade protection plans cover a broad range of issues including screen failures, drops, software troubleshooting, touch screen failures, battery failures, and many more. The company provides technical support to SquareTrade Protection Plan customers. It has over 150 employees.

Squaretrade reviews and complaints

Squaretrade is ranked 239 out of 2369 in Service Centers and Repairs category

Area Served

USA

Payment Methods

DiscoverVISAMasterCard

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Squaretrade Stats

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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