Squaretrade Contact Information

Toll-Free Number:

  • (877) 927-7268

Claims Department:

  • (877) 900-7283
  • (877) 927-7268
  • (800) 686-6007

does not support this feature.

Currently you can call only US numbers.

Headquarters Address:

SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
United States

Fax:

(415) 541-1001

Social Networks:

Summary of Squaretrade Customer Service Calls

1687 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:26 AVG CALL DURATION
17% ISSUES RESOLVED

Customers Contact Squaretrade to Ask about:

Product/ Service:

  • “Want to change my insurance”
  • “Broken ipad”
  • “I forgot to add SquareTrade Insurance to an item I bought on eBay last night.”

Request for Information:

  • “Question on item”
  • “Question about otoduct”
  • “Claims question”

Return/ Replace:

  • “Wrong replacement phone delivered”
  • “Never received email with link to replacement choices”
  • “Problem return lable”

Refund:

  • “I want a refund asap.”
  • “Refund of money”
  • “Never got my refund”

Activation/ Cancellation:

  • “Cancel insurance”
  • “I had cancelled my square trade account and your still charging me $8.49 I want my $8.49 refunded back to my account and my subscription cancelled like I had asked someone to do over the phone and he said that it is cancelled!!!”
  • “Cell phone plan activate”

Shipping and Delivery:

  • “I did not receive an email about my protection plan”
  • “Haven't gotten an update. Over 1 week”
  • “Received shipping label with someone else’s paperwork”

Payments and Charges:

  • “Billing ?”
  • “Charged when I should not have been”
  • “Charges”

Staff:

  • “Issue with service”
  • “Issue with serviceCamera issue on phone”
  • “Dryer service”

Account:

  • “Setting up account”
  • “I wanted to ask about using square trade on accounts from two different banks”
  • “Set up account”

Cards:

  • “Change card info for refund”

Other:

  • “Start a claim”
  • “Cracked ipad”
  • “Want warranty details”

Squaretrade Rating Stats

1.6 out of 5 stars
based on 213 reviews
See all 328 reviews reviews

Rating stats

  1. 139 reviews
  2. 45 reviews
  3. 10 reviews
  4. 9 reviews
  5. 10 reviews

Rating trend

About Squaretrade

Top 5 Likes about Squaretrade

Service i received in the past, Initial ploy sounded good, Went over and above to resolve my problem, Them before i had to file a claim, Price

Top 5 Dislikes about Squaretrade

Poor customer service, Being deceived, Warranty and their customer service, Run around no positive service, Never replaced or repaired as agreed

Summary

SquareTrade, Inc. specializes in online shopping including merchant verification and post purchase protection. The company was established in 1999. Its headquarters is based in San Francisco, California, United States of America. SquareTrade offers a number of protection plans for the following gadgets: smartphones, tablets, desktop computers, laptops, and portable audio devices. There are solutions for home appliances, home entertainment devices, cameras, GPS, and other items. SquareTrade protection plans cover a broad range of issues including screen failures, drops, software troubleshooting, touch screen failures, battery failures, and many more. The company provides technical support to SquareTrade Protection Plan customers. It has over 150 employees.

Squaretrade reviews and complaints

Squaretrade is ranked 237 out of 2291 in Service Centers and Repairs category

Area Served

USA

Payment Methods

DiscoverVISAMasterCard

Edit Description

Squaretrade Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Squaretrade to

i

Products and Services Sold by Squaretrade

Write a review
Do you have something to say about Squaretrade? What happened? What can we help you with?
Submit review Don't show this popup