Squaretrade Contact Information

Toll-Free Number:

  • (877) 927-7268

Claims Department:

  • (877) 900-7283
  • (877) 927-7268
  • (800) 686-6007

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Currently you can call only US numbers.

Headquarters Address:

SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
United States


(415) 541-1001

Social Networks:

Summary of Squaretrade Customer Service Calls


Customers Contact Squaretrade to Ask about:

Product/ Service:

  • “Want to change my insurance”
  • “Broken ipad”
  • “I forgot to add SquareTrade Insurance to an item I bought on eBay last night.”

Request for Information:

  • “Question on item”
  • “Question about otoduct”
  • “Claims question”

Return/ Replace:

  • “Wrong replacement phone delivered”
  • “Never received email with link to replacement choices”
  • “Problem return lable”


  • “I want a refund asap.”
  • “Refund of money”
  • “Never got my refund”

Activation/ Cancellation:

  • “Cancel insurance”
  • “I had cancelled my square trade account and your still charging me $8.49 I want my $8.49 refunded back to my account and my subscription cancelled like I had asked someone to do over the phone and he said that it is cancelled!!!”
  • “Cell phone plan activate”

Shipping and Delivery:

  • “I did not receive an email about my protection plan”
  • “Haven't gotten an update. Over 1 week”
  • “Received shipping label with someone else’s paperwork”

Payments and Charges:

  • “Billing ?”
  • “Charged when I should not have been”
  • “Charges”


  • “Issue with service”
  • “Issue with serviceCamera issue on phone”
  • “Dryer service”


  • “Setting up account”
  • “I wanted to ask about using square trade on accounts from two different banks”
  • “Set up account”


  • “Change card info for refund”


  • “Start a claim”
  • “Cracked ipad”
  • “Want warranty details”

Squaretrade Rating Stats

1.6 out of 5 stars
based on 213 reviews
See all 328 reviews reviews

Rating stats

  1. 139 reviews
  2. 45 reviews
  3. 10 reviews
  4. 9 reviews
  5. 10 reviews

Rating trend

About Squaretrade

Top 5 Likes about Squaretrade

Service i received in the past, Initial ploy sounded good, Went over and above to resolve my problem, Them before i had to file a claim, Price

Top 5 Dislikes about Squaretrade

Poor customer service, Being deceived, Warranty and their customer service, Run around no positive service, Never replaced or repaired as agreed


SquareTrade, Inc. specializes in online shopping including merchant verification and post purchase protection. The company was established in 1999. Its headquarters is based in San Francisco, California, United States of America. SquareTrade offers a number of protection plans for the following gadgets: smartphones, tablets, desktop computers, laptops, and portable audio devices. There are solutions for home appliances, home entertainment devices, cameras, GPS, and other items. SquareTrade protection plans cover a broad range of issues including screen failures, drops, software troubleshooting, touch screen failures, battery failures, and many more. The company provides technical support to SquareTrade Protection Plan customers. It has over 150 employees.

Squaretrade reviews and complaints

Squaretrade is ranked 237 out of 2291 in Service Centers and Repairs category

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Squaretrade Stats

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