SquareTrade Phone Numbers and Emails

Toll-Free Number:

  • (877) 927-7268
    Warranty
Send Message

Customer Service:

  • (415) 541-1087
    Outside Of the US
  • (800) 686-6007
    Toll-Free Within the US
  • (415) 541-1000

Accessibility:

  • (800) 877-8973
    TTY

SquareTrade Emails:

Accessibility
Business Customer Service
Customer Service
Legal
Privacy Inquiries
Media
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(877) 927-7268
Warranty
Total calls: 3 867 Issues resolved: 144 Last call: Mar 27, 2024

What Is the Squaretrade Customer Service Phone Number?

SquareTrade offers two different customer service phone numbers to cater to the specific needs of the customers. For general customer service issues, SquareTrade phone number is 1-415-541-1087. Similarly, for warranty-related inquiries, you can call another SquareTrade contact number, 1-877-927-7268. These SquareTrade customer service numbers are designed to provide customers with convenient and efficient support. Whether you have questions about your warranty coverage or require assistance with SquareTrade’s products, SquareTrade customer service representatives are available.

How To Contact SquareTrade Support via the Website?

To contact SquareTrade support via their website, follow these simple steps. First, visit the official website of SquareTrade and navigate to the “Contact Us” section. Then click on the “Customer Service” link, where you have options to either “File a Claim” or “Manage Existing Claims.” Click on the option that suits you better. You also must be logged into your SquareTrade account - if you already have an existing account, input the credentials or create a new one. Alternatively, you will come across other helpful resources like FAQs and Blogs that are super rich in information, which might address your concerns and issues.

Can I Contact SquareTrade via Live Chat?

You can also contact SquareTrade via their live chat feature on SquareTrade’s official website. You will find the chat bar in the bottom right corner of the homepage. Click on the chat bar to initiate the conversation with a SquareTrade customer service agent. However, note that SquareTrade chat feature is only available during their specific business hours on weekdays from Monday to Friday, from 9 AM to 8 PM EST. The SquareTrade customer service team will not be available on Saturdays and Sundays. The live chat features offer a convenient and direct way to discuss any issues related to SquareTrade’s products and services.

PissedConsumer Club

Contact Information

SquareTrade Website:

SquareTrade Help Center:

Corporate Office Address:

SquareTrade, Inc.
2000 Sierra Point Pkwy, Ste 300
Brisbane, California 94005
United States

Other Info (opening hours):

Other Lcoation:

Unit 1.02 Enterprise House

1-2 Hatfields

London SE1 9PG


More contact details

Fax:

+1 (415) 541-1001

SquareTrade Customer Service Reviews

1.5 / 5
Poor
Darlene M Wbg
If I could give this company a 0 star, I would,,
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased full coverage on my cell phone, which I pay for monthly to have my phone covered. I dropped my phone, the dog grabbed it and ran with it.

The phone had a few teeth marks but seemed to work until I couldn't use the camera because one of his teeth went right through it. When I called to make a claim, I was informed dogs weren't covered. I asked him if he missed I dropped the phone first? He put me on hold and came back and said they would approve the claim.

Great. Phone would be here between 1-3 days. I received it in 2 days. The phone was supposed to be a like new phone, but it wasn't working properly.

I could tell it had been dropped. Icons wouldn't work, screen was freezing up could receive e-mails but if I replied and sent an attachment they wouldn't go through. 24 hours later, it was still spinning and trying to send the e-mail. I called Consumer Cellular first and was told I had to contact Square Trade, which I did only to be told by a woman that she was sorry and if she could help me she would.

She said they approve the claim and Consumer Cellular sends the phone. I went back and forth between these two companies for over an hour. Now Consumer Cellular had a man who I couldn't understand, I was mad and asked him for his Supervisor. Not sure this man was even a Supervisor because he knew less than the one I was talking to.

He finally told me I would get my new phone in 1-2 days. 3 days later, no phone. Called Consumer Cellular after the 3 days, only to be told by a very nice woman that Square Trade is responsible for 30 days if anything was wrong with the phone. She put me on hold, contacted Square Trade, she kept telling me they kept transferring her from one person to another and would put me on hold.

Finally, she came back on and we had a three-way phone call. The lady at Square Trade wasn't very happy but told me she would approve another claim, so I could get a phone. Now, the phone was supposed to be at my home today before 6pm. Never happened.

I have now been without a cell phone for 8 days.
The phone is coming from OR! Really, I live in Ohio. I just had my 5th stent put in and if I have problems and have to go back in the hospital I need my phone. My husband has health problems as well, and I would need to be in contact with him.

There is no excuse for any Customer Service person to not know their job and what is to be expected from them, and this includes Consumer Cellular, which I have never had a problem with at all until this time. Their Customer Service Representative lied to me to get me off the phone, and I have turned in a complaint against him. Poor customer service representatives ruin a business.

I will contact Square Trade tomorrow and file a complaint against their representative, who told me if I could help you, I would.
I would suggest that people should not buy any warranty insurance from this company. If this is the only one that is offered for a product you are purchasing, then go somewhere else and buy it if they offer anyone but Allstate Square Trade.

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Guest-5525914
To find out when the heck my lift chair is going to be fixed. It has been since late June when we made a claim
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer service gave me lip service about contacting me but I havent heard from anyone. I could have had a local tech fix the chair instead of spending $300

Read full review
Guest-5429960
Terrible customer service

I purchased a Hamilton beach microwave from Walmart in 2022, and purchased a protection plan for it. At the end of September 2023, the microwave started to rust at the bottom after normal wear and tear.

I contacted Square trade and filled out all the necessary information they needed, including a copy of the receipt on October 16, 2023, Just a few weeks before the plan expired. I contacted them more than two times to see what the status of my claim was; finally on December 14, 2023 I was contacted by a representative again, asking me for copy of the receipt what the item was, then asking for photographs. when I submitted the original claim they never asked for pictures. Is it had been way over a month I did not have the room to keep storing the microwave, so it was disposed of again I was contacted with an email saying that my claim was denied because I no longer had the item in possession.

I would have had the item in possession if they had processed my claim in October 2023 instead of waiting till December! terrible company, terrible customer service, would never buy an extended warranty through them again !

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Robert K Sua
Failure to respond to request for how to register
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Failure to respond on how to register a tv bought from Costco. I called 10 times, only got a computer to communicate with.

Poor customer service.

How do I register???. I did not get the email!

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How Good is SquareTrade's Customer Service?

Amazing Bkc
Amazing Bkc
Feels Disappointed | Feb 20, 2024

I spent two hours on the phone several hours on the Internet and I still don’t have an answer to my warranty on my TV. My next step I have to go to Amazon and see if they can help me. You had me in Pakistan Jamaica back To India back to Pakistan then to Columbia and I still don’t have an answer. Columbia said their computers down they’ll get back to me in an hour it’s 24 hours ago.

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Peniel Qmp
Peniel Qmp
Feels Satisfied | Oct 15, 2023

2 Thumbs Way Up

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Diondra Clk
Diondra Clk
Feels Satisfied | Oct 12, 2023

Waiting for a contact for tech to fix the issue

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Krystal K Crz
Krystal K Crz
Feels Neutral | Aug 25, 2023

Decent. I've had horrible experiences with Ticketmaster and Allianz I would rate this interaction at a 8/10

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Lindley Zmm
Lindley Zmm
Feels Disappointed | Jul 28, 2023

Nogood

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Elroy Cyp
Elroy Cyp
Feels Disappointed | Jul 07, 2023

ZERO - after SEVERAL e-mails back and forth the issue of the remote replacement was completed.

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Summary of SquareTrade Customer Service Calls

5.6K TOTAL
CALLS
04:42 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SquareTrade?

Product/ Service Question:

  • “Online response to the claim filed was needed to claim under manufacturer warranty. iPod whilst new was manufactured in 2017 And Apple warranty, no longer applicable. Allstate warranty now applicable.I need help with tclsim not possible on t applica”
  • “Warranty issue”
  • “Damaged product”

Request for Information Question:

  • “Speak to a representative”
  • “Claim request info”
  • “I have a question about refunding an item”

Return/ Replace Question:

  • “Need new replacement”
  • “Return broking item”
  • “Replace a check”

Activation/ Cancellation Question:

  • “Cancel insurance”
  • “Terminate contract”
  • “Cancel insurance on my S22 cell phone”

Shipping and Delivery Question:

  • “I have not received an email for my tv choice”
  • “I haven't received my warranty”
  • “Didn't get my print out to send product”

Payments and Charges Question:

  • “Change email tied to debit card”
  • “Need link to change billing information”
  • “Reimbursement for furniture”

Refund Question:

  • “Refund of money”
  • “Refund”
  • “To get refund”

Staff Question:

  • “Customer service”
  • “Waiting on service man...he never came”
  • “Issue with service”

Account Question:

  • “Unable to log in”
  • “Suspended Account”
  • “Set up account”

Cards Question:

  • “Update credit card for billing”
  • “I changed bank cards and need to update information”
  • “Credit card compromised?”

Website/ Application Question:

  • “Website to file claim doesn’t work”
  • “Application”
  • “Dont have the model of my phone on the website”

Other Question:

  • “Warent”
  • “Claim”
  • “Personal”

About

Related Companies

Allstate, Allstate Motor Club, Esurance, Encompass Insurance, National General Insurance

Summary

SquareTrade, Inc. specializes in online shopping including merchant verification and post purchase protection. The company was established in 1999. Its headquarters is based in San Francisco, California, United States of America. SquareTrade offers a number of protection plans for the following gadgets: smartphones, tablets, desktop computers, laptops, and portable audio devices. There are solutions for home appliances, home entertainment devices, cameras, GPS, and other items. SquareTrade protection plans cover a broad range of issues including screen failures, drops, software troubleshooting, touch screen failures, battery failures, and many more. The company provides technical support to SquareTrade Protection Plan customers. It has over 150 employees.

SquareTrade reviews and complaints

SquareTrade is ranked 249 out of 1820 in Insurance category

Area Served

USA, Other

Payment Methods

DiscoverVISAMasterCardAmerican ExpressPayPal

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