Squaretrade Contact Information

Claims Department:

  • (877) 900-7283
  • (877) 927-7268
  • (800) 686-6007

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Currently you can call only US numbers.

Headquarters Address:

SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
United States

Fax:

(415) 541-1001

Social Networks:

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Summary of Squaretrade Customer Service Calls

1426 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
04:19 AVG CALL DURATION
18% ISSUES RESOLVED

Customers Contact Squaretrade to Ask about:

Product/ Service:

  • “My drone is broken”
  • “My broken iphone”
  • “Insurance”

Request for Information:

  • “Question about transfer of warranty”
  • “Question on claim”
  • “I have a question about refunding an item”

Return/ Replace:

  • “Return shipment date”
  • “My replacement television is damaged”
  • “Replacement question”

Activation/ Cancellation:

  • “Cancel insurance”
  • “I had cancelled my square trade account and your still charging me $8.49 I want my $8.49 refunded back to my account and my subscription cancelled like I had asked someone to do over the phone and he said that it is cancelled!!!”
  • “Cell phone plan activate”

Refund:

  • “Refund of money”
  • “Never got my refund”
  • “I want a refund asap.”

Payments and Charges:

  • “Charged when I should not have been”
  • “Charges”
  • “Payment issues”

Shipping and Delivery:

  • “Haven't gotten an update. Over 1 week”
  • “Received shipping label with someone else’s paperwork”
  • “Haven't received a shipping label for my laptop because I don’t know what the address is”

Staff:

  • “Issue with service”
  • “Change my service over to a different phone”

Account:

  • “Setting up account”
  • “I wanted to ask about using square trade on accounts from two different banks”
  • “Set up account”

Cards:

  • “Change card info for refund”

Other:

  • “Wifi adapter”
  • “Drafting without permission”
  • “AirPod warranty”

Squaretrade Rating Stats

1.7 out of 5 stars
based on 203 reviews
See all 304 reviews reviews

Rating stats

  1. 130 reviews
  2. 44 reviews
  3. 10 reviews
  4. 9 reviews
  5. 10 reviews

About Squaretrade

Top 5 Likes about Squaretrade

Service i received in the past, Initial ploy sounded good, Went over and above to resolve my problem, Them before i had to file a claim, Price

Top 5 Dislikes about Squaretrade

Poor customer service, Being deceived, Warranty and their customer service, Run around no positive service, Never replaced or repaired as agreed

Summary

SquareTrade, Inc. specializes in online shopping including merchant verification and post purchase protection. The company was established in 1999. Its headquarters is based in San Francisco, California, United States of America. SquareTrade offers a number of protection plans for the following gadgets: smartphones, tablets, desktop computers, laptops, and portable audio devices. There are solutions for home appliances, home entertainment devices, cameras, GPS, and other items. SquareTrade protection plans cover a broad range of issues including screen failures, drops, software troubleshooting, touch screen failures, battery failures, and many more. The company provides technical support to SquareTrade Protection Plan customers. It has over 150 employees.

Squaretrade is ranked 204 out of 2234 in Service Centers and Repairs category

Area Served

USA

Payment Methods

DiscoverVISAMasterCard

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Squaretrade Stats

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