Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

I would give them a higher rating as they did make an easy claim process, but when they ended my warranty after 2 claims I was never informed that they were doing so. I was under the assumption I was still covered and I do not appreciate being misled.

I believe that they should make their policy of ended coverage more clear and then inform the consumer when their policy is cut off.

If I had been aware I was no longer covered, I would have sold the device and used the funds to purchase another one of better quality. As such I feel like I have been deceived and do not appreciate it.

Product or Service Mentioned: Squaretrade Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

I liked: Quick turn around, Initial ploy sounded good.

I didn't like: Underhanded, Did not inform of completed warranty.

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