Squaretrade - Does not acknowlege their own policies!

15 of 89 Squaretrade reviews

Update added by user Nov 05

Update, a few weeks later:

I found the receipt - luckily PayPal keeps a flawless record from payments over years.My claim was accepted by a friendly representative.

I thought that things would be fine now - but wait, now different obstacles occurred. I sent in my phone, within two days I received parts of it back via FEDEX: cover, battery, SIM card. Not the phone. Not a word about the next steps.

When I inquired, I was told that the phone was unrepairable, I would receive an email within two days whether I receive a replacement or a check. Since two days later no further message is sent, I called in again.

I was told that I will be informed within three to five business days what will happen.

I have never experienced such bad communication and so many stalling tactics from a company!

Original review posted by user Oct 06

In April 2015, I bought a smartphone on Ebay with a two years Squaretrade warranty plan.

The camera got defective after one and a half years, so I file a claim. I had to contact them four times. Every time, the claim got stuck in their system, three times the claim was approved and I was promised a shipping label that did not arrive. I did not learn that my claim was denied each time, until I spoke with their complaint line.

Their website states that Ebay items do not need a receipt, still they insisted that I provide the receipt from Ebay. I am unable to after 18 months; but provided them with a screenshot of my transaction in my Ebay account though. Although all data in my account and on the screenshot match, Squaretrade denies my claim.

Reason: their policy changed 12 months ago requiring a receipt from Ebay.

Summary: Squaretrade does acknowledge their own policies.

This review is a subjective opinion of a user.
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More Review Details

Usability
Product or Service Quality
Website
Staff
Style and Design
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Warranty
Discounts and Special Offers
Price Affordability
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  • What I liked
      No items
  • What I disliked
    • Way i was treated
    • Fraudulent practice

Reason of review:
Warranty issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
$200
Product or service
Squaretrade Smartphone Protection Plan
Review category
Gadgets and Accessories
review #932079 by

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