Squaretrade - Does not acknowlege their own policies!

In April 2015, I bought a smartphone on Ebay with a two years Squaretrade warranty plan.

The camera got defective after one and a half years, so I file a claim. I had to contact them four times. Every time, the claim got stuck in their system, three times the claim was approved and I was promised a shipping label that did not arrive. I did not learn that my claim was denied each time, until I spoke with their complaint line.

Their website states that Ebay items do not need a receipt, still they insisted that I provide the receipt from Ebay. I am unable to after 18 months; but provided them with a screenshot of my transaction in my Ebay account though. Although all data in my account and on the screenshot match, Squaretrade denies my claim.

Reason: their policy changed 12 months ago requiring a receipt from Ebay.

Summary: Squaretrade does acknowledge their own policies.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Price Affordability
Value for money
Style and Design
Product or Service Quality
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Way i was treated
    • Fraudulent practice

Reason of review:
Warranty issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Squaretrade Smartphone Protection Plan
Review category
Gadgets and Accessories
review #932079 by

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