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What a complete disaster. Purchased TV from COSTCO and took out the Square Trade warranty. TV would not power on and was on hold forever trying to reach Square Trade customer. Finally had to explain a basis problem - no power - and troubleshoot for hours with them....
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1.5
Product
#1114654
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Today, July 31, 2017 I filed a claim on my iPhone 6 plus. The company charged me the 99$ deductible and sent me to their local representative who quickly found a bad speaker in my phone and replaced it. He told me the repair would cost Square Trade 50$. That means in...
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Anonymous
Anonymous

perhaps you should have found the cost of repair before invoking the insurance process? this is common to all types of insurance

1.0
I didn't like
  • Misrepresent fraud
  • I paid a deductible that was above the cost of the repair
#1081688
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I bought a TV from SAMs in Freehold NJ on 11/25/2016. I tried to register the warranty online but could not. I kept getting a message that there is no purchase information. I spoke with a rep from SquareTrade who said I need to send a copy of my receipt. I sent email...
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1.0
I didn't like
  • Service
#1011895
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Squaretrade - Money back

Squaretrade
#1117326
1.0
Details
Waiting for a replacement hoverboard and there is none in stock so I'm asking for my money back
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Squaretrade - This is not a very personal response

Squaretrade
#1113222
4.0
Details
I would like to switch my coverage from one phone to a new phone I just got and I would like to talk to someone and not a recording or go online
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Price Affordability

Squaretrade Customer Care Review

Squaretrade
#895017
1.0
Details
Spoke with 4agent in 3 days, each one had a diffrtent resolution. Lack of consistancy, 50minutes hold time , prividing false information on insurance product in US. How they can get away ? 2 hours waiting for a supervisors call. I am just sorry for mysf to purchase their insurance.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Electronics Repair Review

Squaretrade
#630872
Horrible service. All calls go to India. Good luck getting your electronics fixed. Worthless company.
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For three days I have contacted the tech support and security attempting to set up the mobile security program but have had no success including 2 hours this morning on the phone to tech and then security. Now I must wait for a call back from a higher level tech...
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Anonymous
Anonymous

Not resolved

1.8
I liked
  • Product is it was useable
I didn't like
  • Support is lacking
#908563
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Recently, we sent our Samsung Galaxy Tab S for repair to the Square Trade repair center to check why the battery was not charging. We received the unit back from repair without the AC charger and Micro SD card which were included in the original package when sent the...
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#893135
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Bought a warranty on an office chair at Staples. Was informed that all I had to do was register my warranty, upload my receipt and Squaretrade would take care of the rest. Well that was a lie... So when the time comes to file a claim on my chair that is falling...
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Anonymous
Anonymous

That's normal

I didn't like
  • Would not honor my policy
  • Square trade company are crooks and liars do not pay or replace
  • Being lied to
#863812
Reply to reviews
Squaretrade Protection Plan Review from Sanford, Florida
They are all liers I bought many warranties and they send me a letter that I have saved that they would like to give me a fee warrenty for buy a lot of warranties from them I wanted to get my free warrenty and they said sorry that the free on was only for a cheap...
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1.0
I didn't like
  • Way i was treated
#838941
Reply to reviews
I purchased a two year warranty for my I phone. The glass got cracked. They said get repaired and send us the bill. This was in dec. I followed up at the end of Jan. The bill was $130 Then they told me I needed to send them the original purchase receipt. I sent both...
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#824797
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I've had many SquareTrade warranties over the years. So a couple of years ago I purchased a 3-year warranty for my vacuum. SquareTrade accepted the purchase and my payment and sent me a contract. Now the vacuum is malfunctioning so I filed a claim. SquareTrade approved...
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Anonymous
Anonymous

Scary and all I'm looking at is a table. $200 to buy and $43 for the "warranty". This whole ting smells. The thought of going through the rap you and others have scares me aw...

1.0
I didn't like
  • Total misrepresentation and fraud
#821604
Reply to reviews

Contact Squaretrade

Mailing Address:
SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
United States
Phone:
(877) 927-7268
More
Every negative thing that has been said about this company is true. PERIOD....Better Business Bureau shows them with a positive rating?? This company should be shut down for the amount of lies they spew....they can't even create new reasons and excuses for their lies....
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Anonymous
Anonymous

same here!! bought 2 phone at Costco and paid for the Square Trade "warranty". Tried to use it once and all good. 2nd time: the "cant' find" my warranty and thus won't cover...

Anonymous
Mike

I agree that Square Trade is committing fraud on consumers and I would love to be part of a class action lawsuit vs. them and Costco. They are bait & switching the example co...

1.1
I didn't like
  • Run around no positive service
  • Being lied to
  • Being deceived
#800328
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