I put in two claims for my tv under there warranty. Both claims were shot down by them. One time they said there was nothing wrong and the other they said was my fault. The truth is they just don't honor there warranty. They always find an excuse not to do the repair....Read more
On Thursday July 26 filled claim for defective printer for which I had paid product insurance to Square Trade. 4 days later and 2 commitments later still no e-check as promised. Perfectly happy to accept my steep payment, but not to honor their fiduciary responsibility...Read more
I didn't like
- Customer service pathetic at best
See attached! I had an issue because my son was grounded til the end of school so when I received his ds in the mail he wasn’t allowed to touch it but the exact same issues are still being had...then I was unaware that it was a limited warranty l was told by toys r us...Read more
Squaretrade - Not happy with Square Trade
Filed claim on 5/9/18 on my "Crushed" GoPro Hero 5 Session pics attached..have only recieved 1 update in almost a Month...called numerous time...they say waiting on Parts...its CRUSHED...REPLACE IT PERIOD. ....NOW They keep saying its repaired in 5 days...been almost 30...they say its guarenteed or its free.?? It is 6/5/18.....Replace it..
Squaretrade - Bad service
I bought an insurance plan and was hung up on. When I called bagain the woman said take a picture of the front and back which I did and never heard anything. Staples replaced the fire because not the problems. Terrible customer service. My third fire stopped charging.
I submitted a claim regarding my LG phone. I got an email stating Square Trade would tell me where to send the bad phone. It's been a week, and I haven't heard anything. I submitted a claim regarding my LG phone. I got an email stating Square Trade would tell me where...Read more
I bought a 60" plasma TV with a 1 year warranty on 06-14-2013. I bought a Square Trade 4 year extended warranty plan on the same date. The Square Trade web site contains the following, " Like other extended warranties, Square Trade coverage only begins when the...Read more
- Service i received in the past
I didn't like
- Being deceived
Of course a few days before my warranty expires my hard drive crashes. I call Costco concierge service over a 3 day period and get cannot get it fixed ( includng being on a call with HP and Costco). All the while not knowing that my warranty with Square trade was...Read more
Squaretrade - Money back
Waiting for a replacement hoverboard and there is none in stock so I'm asking for my money back
What a complete disaster. Purchased TV from COSTCO and took out the Square Trade warranty. TV would not power on and was on hold forever trying to reach Square Trade customer. Finally had to explain a basis problem - no power - and troubleshoot for hours with them....Read more
Do you have something to say about Squaretrade? What happened? What can we help you with?