State: Florida City: Orlando Clear all filters (12 of 285 reviews match)
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On Thursday July 26 filled claim for defective printer for which I had paid product insurance to Square Trade. 4 days later and 2 commitments later still no e-check as promised. Perfectly happy to accept my steep payment, but not to honor their fiduciary responsibility...
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1.0
I didn't like
  • Customer service pathetic at best
#1315867
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Squaretrade - Horrible warranty
Squaretrade - Horrible warranty
Squaretrade - Horrible warranty
Squaretrade - Horrible warranty
See attached! I had an issue because my son was grounded til the end of school so when I received his ds in the mail he wasn’t allowed to touch it but the exact same issues are still being had...then I was unaware that it was a limited warranty l was told by toys r us...
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1.5
#1311000
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Squaretrade - Not happy with Square Trade

Filed claim on 5/9/18 on my "Crushed" GoPro Hero 5 Session pics attached..have only recieved 1 update in almost a Month...called numerous time...they say waiting on Parts...its CRUSHED...REPLACE IT PERIOD. ....NOW They keep saying its repaired in 5 days...been almost 30...they say its guarenteed or its free.?? It is 6/5/18.....Replace it..
1.7
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#1272180
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Squaretrade - Bad service

I bought an insurance plan and was hung up on. When I called bagain the woman said take a picture of the front and back which I did and never heard anything. Staples replaced the fire because not the problems. Terrible customer service. My third fire stopped charging.
1.0
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#1267401
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I submitted a claim regarding my LG phone. I got an email stating Square Trade would tell me where to send the bad phone. It's been a week, and I haven't heard anything. I submitted a claim regarding my LG phone. I got an email stating Square Trade would tell me where...
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1.0
I didn't like
  • I need action
#1176958
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I bought a 60" plasma TV with a 1 year warranty on 06-14-2013. I bought a Square Trade 4 year extended warranty plan on the same date. The Square Trade web site contains the following, " Like other extended warranties, Square Trade coverage only begins when the...
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1.3
I liked
  • Service i received in the past
I didn't like
  • Being deceived
#1151022
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Squaretrade - Money back

Waiting for a replacement hoverboard and there is none in stock so I'm asking for my money back
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Reliability
Service Scheduling
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Turnaround Time
Value for money
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Product
#1117326
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What a complete disaster. Purchased TV from COSTCO and took out the Square Trade warranty. TV would not power on and was on hold forever trying to reach Square Trade customer. Finally had to explain a basis problem - no power - and troubleshoot for hours with them....
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1.5
Product
#1114654
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Squaretrade - This is not a very personal response

I would like to switch my coverage from one phone to a new phone I just got and I would like to talk to someone and not a recording or go online
4.0
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Price Affordability
#1113222
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Contact Squaretrade

Mailing Address:
SquareTrade, Inc.
575 Market St 10th Fl
San Francisco, CA 94105-2854
United States
Phone:
(877) 927-7268
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Today, July 31, 2017 I filed a claim on my iPhone 6 plus. The company charged me the 99$ deductible and sent me to their local representative who quickly found a bad speaker in my phone and replaced it. He told me the repair would cost Square Trade 50$. That means in...
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Anonymous
Anonymous

perhaps you should have found the cost of repair before invoking the insurance process? this is common to all types of insurance

1.0
I didn't like
  • Misrepresent fraud
  • I paid a deductible that was above the cost of the repair
#1081688
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