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First, I never write reviews but I hope to save someone else the headache and $$! Tried to get a replacement phone from ST.

First they tell me my account isn't active (it was) next tell us we can get a replacement only repair, wrong again. After HOURS arguing they send phone. Takes 2 days to get, had to send ours in etc. Nobody told us to remove SIM card in fact told us it is our job to ask???

So received phone, no SIM. Had to go buy one and had working phone for 4 days and wont charge or turn on. Been calling ALL day and the resolution dept is working on it and trying to call me back (no missed calls) Rude, condescending and very ill informed customer service. Extremely long wait times and everyone has a different answer.

Cancelled all 6 warranties and now they say they cant to anything about broken phone because I cancelled!!!!!! Worst customer experience ever !!!!

Reason of review: Poor customer service.

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