Since I always make sure to verify BEFORE I BUY A PLAN exactly what it covers, I have NEVER HAD A PROBLEM collecting from Square Trade. It's so easy to file a claim online, or over the phone, and they pay FAST.
We've had well over 50 policies with them, but only had to file claims for a few. I honestly can't imagine WHY anyone would complain about them! They provide GREAT SERVICE at a great price! The only reason I can think of might be if someone didn't know what their policies covered BEFORE they bought them.
If that's the case, that's not Square Trade's fault - it's YOURS. Sorry!
You have to accept responsibility for NOT READING THE TERMS of legally binding documents. That's just dumb, and you're lucky you only did this with a warranty and not anything MORE serious.
Product or Service Mentioned: Squaretrade Claim.
Reason of review: Good customer service.
I liked: Low price for insurance, Service i received in the past.