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I purchased an Epson copier at Staples. I also purchased a warranty at Staples covered by Square Trade.

Big mistake. The machine stopped running and through many hours of leaving messages and talking to Square Trade staff for more than 3 weeks now, I cant get my money. The claim went through and I was to receive an "Affidavit" for the final process to received my money back on the faulty warrantied copier. 3 representatives of Square trade say that the Affidavit was emailed.

It wasn't. Now, today, from another Square Trade agent that the Affidavit comes from a different firm so "it's not out fault".

I'm still spending too much time to get the "affidavit" to get my money. And it's not resolved yet.

Product or Service Mentioned: Squaretrade Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Sep 15, 2016.
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Anonymous
#1491966

Yes. They are a scam.

The first time I needed them in more than two years of buying their plans they denied, lied, delayed, and the denied again. Don’t bother them.

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