Squaretrade - Im approved for refund but requirered affitavit has never arrived/ tired of calling them
I purchased an Epson copier at Staples. I also purchased a warranty at Staples covered by Square Trade.
Big mistake. The machine stopped running and through many hours of leaving messages and talking to Square Trade staff for more than 3 weeks now, I cant get my money. The claim went through and I was to receive an "Affidavit" for the final process to received my money back on the faulty warrantied copier. 3 representatives of Square trade say that the Affidavit was emailed.
It wasn't. Now, today, from another Square Trade agent that the Affidavit comes from a different firm so "it's not out fault".
I'm still spending too much time to get the "affidavit" to get my money. And it's not resolved yet.
Product or Service Mentioned: Squaretrade Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.