I'll just repost the exchange I had with the BBB... BBB me - Bought the insurance from them on a Galaxy S4 phone that I purchased from Ebay. They insured the phone knowing it was from ebay. Had the phone for app. 18 months. It was in my pocket. It got hot, really hot,...Read more
Bought a Galaxy s4 NEW/ old stock from Ebay, SquareTrade warranty was offered with it. Paid for the warranty. 15 months later the phone just died. Sent it back and they had it for almost 3 weeks with no response. I finally called them and they tell me that there was...Read more
I purchased an Epson copier at Staples. I also purchased a warranty at Staples covered by Square Trade. Big mistake. The machine stopped running and through many hours of leaving messages and talking to Square Trade staff for more than 3 weeks now, I cant get my...Read more
Grandma purchased an I-Pad at Sam's for our daughter, along with a two-year SquareTrade warranty. It broke, we repaired it locally and sent all the necessary receipts to SquareTrade, carefully complying with the parameters they have. Nearly a year into, after many...Read more
- Call back quickly
I didn't like
- Do not actually send a check
Squaretrade flat out lies to its customers. They claim that your device will be repaired or replaced with a new device within 5 business days, but the device never comes. This has been the case with multiple claims now. My phone broke and they said "your device will be...Read more
Oil City, Pennsylvania
I didn't like
- Run around no positive service
- Being deceived
- Never replaced or repaired as agreed
purchased a 2 years SquareTade warranty 6 months ago through ebay when i purchased a Nokia Lumina 2520 tablet, it seemed like a better deal buying the 2 year contract then buying the 1 year contract, so I did. last week i was have a few issues with it and decided to...Read more
Laptop Warranty Review
I paid for a product from this vendor but never received it. Numerous attempts to contact them have been unsuccessful, in fact I was told their email address was non-working and I do not have a phone number.
Squaretrade Claim Review
I havent had my tablet over a year i purchase my tablet at Sams Club. My tablet is bending up on the ends. I also have a 3year warranty on it. I called the claim square trade and I got the run around about my claim for my tablet, im not happy with this at all.im very upset.
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