Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

Although they process claims quickly, they scam you. I was filing a claim and an ad popped up for a $69 deductible rather than $99.

When I received my refund check, SquareTrade took out $99. I called customer service and the woman said it did not apply to me because I selected “other location” rather than an Apple store. I did however, have the repair done at an Apple Store. The downtown Apple store is not listed on Square Trade’s map.

Therefore, I selected other. The rep told me I should’ve selected any Apple store. How do I know this would not affect my claim. Also, the advertisement appeared before selecting any location.

So, this discount did not apply to me because I did not lie about the location of the Apple store and because I selected other even though I had the repairs done at Apple. I cancelled my warranty and after 5 years, will never use them again.

Product or Service Mentioned: Squaretrade Cell Phone Claim.

Reason of review: Problems with payment.

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