I paid $99.95 for a 2 year warranty on a $600 laptop.
Less than 2 years in my touch pad had separated from a design flaw. I hate touch pads so I just kept using my mouse.
Then my delete button, C and B buttons stopped working. I look online and my warranty does not show up. I look again a month later and now sign of my contract. At first I could not find my receipt but eventually I did find it.
I called SQUARETRADE and told them of my computer issues and that my plan was not showing online. The worker said he saw it fine but I could still not see my online warranty that I had register. The worker said they had computer issues and he would send my and email and handle my case getting my computer repaired. Five hours later when I get my email I call back.
I talk with a guy and tell him about returning my computer and I waned to report my touch pad had a crack in the seam. He stated well we will not fix your computer but we will refund you your $99.95. I said NO, I want my computer fixed. He continued refusing to listen to me and said he/they would not fix my computer only refund my warranty purchase.
I told him I did not pay $100 for a warranty on a $600 computer to take $100 if the computer messed up. This seems to be a SYSTEMATIC DECEPTION GOING ON!
Product or Service Mentioned: Squaretrade Protection Plan.
Reason of review: Systematic Deception.
Monetary Loss: $635.
Preferred solution: Full refund.
I didn't like: Deceptive practice.