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I purchased a 4 year policy covering an Acer computer I also purchased on Amazon. I had a hard drive failure and tried to file a claim.

I went on line and filled out the form and submitted a copy of my purchase confirmation from Amazon. After not hearing anything for 3 days I went back on line and got in chat with an agent. It took a half hour but they finally gave me a claim number. I was expecting to get an email with a shipping label but was told I needed to call an 877 number and talk to their "tech support." I was on hold for nearly an hour.

When someone finally picked up I gave them the information about my problem and they said they needed to transfer me to someone else then for further assistance. I was on hold another 10 minutes and then the line went dead. I called back the robot voice said "they are 49 people ahead of you. It shouldnโ€™t be this hard to file a claim on an extended warranty.

I truly believe they set up this difficult and lengthy system to discourage people from pursuing claims. It worked with me. Thereโ€™s no way I am going to spend another hour waiting to speak with someone who will transfer me again where I will hold until their system hangs up on me. As far as Iโ€™m concerned Iโ€™ve been scammed.

I complained to Amazon and they invited me to return the computer at a $59 loss.

I accepted since I had used the computer for a year and I was anxious to severe my connection to Square Trade. Once I returned the computer I cancelled my claim with Square Trade and then I cancelled the policy and another one I had with them.

Reason of review: Warranty issue.

Monetary Loss: $100.

Preferred solution: Full refund.

SquareTrade Pros: Alleged peace of mind.

SquareTrade Cons: Run around no positive service, Extremely difficult and time consuming claim process.

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Yeah square trade is a rip off long con scheme dont let them bamboozle u

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