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11 comments

Puts you on 15 minute call waits until you can stand it anymore and you hang up. Sends wrong items - does not care - bull company!

Will not do business with these losers. I can't believe the runaround.

You are already out a phone - they promise you a new phone the next day - they ship a phone that is not your phone - when you call them they put you on indefinite hold until you want to scream. And their wait music incorporates, "Thank you for calling 'Square Trade' - consumers number one rated company for customer satisfaction."

Reason of review: Poor customer service.

Location: San Marcos, Texas

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Guest

How about 45 minutes. That was my limit.

Guest

eBay users cleverly sell old OLD stock items, and Square trade conveniently refuses to honor any warranty saying "contact the manufacturer" with NO WAY to indicate it is old stock, and OUT OF WARRANTY. SCAM!

SCAM! SCAM!

Guest

I bought a monitor. Had the monitor for 3 maybe 4 weeks.

Had to move. I have a 4 year warranty...

While i was moving the chord dropped onto the screen and cracked..I assumed seeing that the warranty covered "up to the price i payed" (for the warranty) i could get it fixed. They denied me because they dont fix physical damage.

Guest

total rip off happy to take your money until you need help

Guest

Appliance Warranties sucks.

Guest

Never, never, never use this company unless you like throwing money away. Worst experience with customer service I had in recent memory. Never, never, never!

Guest

Bought a water pump for my house on Amazon two years ago, with a 3 year SquareTrade warranty. Pump died, told Square Trade it wasn't fixable, and they should just send me replacement value.

Lady (in Pakistan, no doubt) argued with me, told me my only option was to take it to a local pump shop for repair. I told here they would charge me for tank testing it, she told me they'd pay that charge, no problem. Submitted the invoice from the pump shop, 57 dollars labor to determine pump need replacement. Square Trade refused to get me my 57 dollars, because it was "diagnosis", not repair.

4 phone calls and a week and a half later, I finally ripped a manager a new one, and got the 57 dollars out of them. They informed me that all calls are recorded, and I told him to go back and review the first call, where I was instructed to pay 57 bucks for nothing.

Told him he should take the money out of HER paycheck! In a nutshell, be prepared for a fight, if you want to file a claim with SquareTrade!

Guest

I bought a sony headphones. Bt650.

They broke and thought cool I have protection on these. I filed a claim and within 30 secs. I was denied. They stated it was an accident.

Really? I paid to have these covered. Square trade is a joke.

Take hour money and then when you file a claim. They say sorry?

Guest

Worst company ever. Square Trade is a big rip off. Do not purchase

Guest

Squaretrade SUCKS!!! Will not replace phone & can't get a gaurentee on replacement glass being waterproof!

Entire reason for buying a phone for our swimming pool!! Stay away from them!

Guest
reply icon Replying to comment of Guest-1311152

Same here.. bought a SOUNDPROOF speaker for outside..

it quits working..

send it in and they send it back and say it can't be fixed because it has water in it.. I was like thats why i bought a waterproof one!!

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