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I bought a 4 year warranty on my Dell XPS 8700 in the summer of 2015 when I purchased the computer. The computer died last Friday, November 4, 2016 and I filed a claim with Square Trade over the weekend. They set up a firm 50 miles from me to provide the service. I called them on Monday the 7th and after they tried to diagnose the issue over the phone, they determined that the issue was with either the power supply or the motherboard. They said they would get with SquareTrade for authorization to purchase the needed parts and when they arrived at my home, they would schedule their installation.

I called SquareTrade on Tuesday the 5th and was told that the service provider could not locate the motherboard and that they would be refunding my purchase price for the Dell Tower. SquareTrade said I would receive a confirmation email in 24 to 48 hours.

I called ST today and they said that they would be issuing a check, and I should receive it by the 18th. They said they would send me a confirmation email next week.

I emphasized that the Dell Tower was my business computer and that I have been dead in the water for a week already, I won't know until next week if i should try to purchase a replacement, and then I will have the fun of moving the hard drives from the dead computer to the new one - and hopefully I will not have issues with my business programs and records.

What is strange is the computer is still offered by Dell and I find it hard to believe that the motherboard is no longer available. I think the service techs did not want to drive one hour each way to my home to make the repairs.

I will be getting a replacement from Dell with one of their extended warranties. At least when I had issues in the past with a Dell Tower purchased from Dell Small Business, Dell responded ASAP and got it corrected.

Reason of review: Bad quality.

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