Product: Squaretrade Cell Phone Claim Clear all filters (0 of 12 reviews match)
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Since, February, 2018, I have spent more than 7 hours (on 8 different occasions) trying to get paid for a claim on a cell phone. We sent the required materials 5 separate times, but they kept asking for the same things again. They said they approved the claim & the...
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2.0
Product
Squaretrade Cell Phone Claim
#1232210
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The first time i used square trade was in the middle of November to replace my S8 plus.It took 3 phones and almost 3 weeks to actually get a phone that worked. They call these grade a just like new. They are refurbished garbaged. Fast forward 3 months and the phone has...
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2.0
Product
Squaretrade Cell Phone Claim
#1212658
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I dropped my cell phone the other day and cracked the glass facing. It still operates, but still needs to be replaced. At first, I called the claims dept at Squaretrade and was told that they could not accept my claim until I uploaded my original purchase receipt,...
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1.0
Product
Squaretrade Cell Phone Claim
I didn't like
  • Terrible customer service
#1212050
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I submitted a claim regarding my LG phone.I got an email stating Square Trade would tell me where to send the bad phone. It's been a week, and I haven't heard anything. I submitted a claim regarding my LG phone. I got an email stating Square Trade would tell me where...
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1.0
Product
Squaretrade Cell Phone Claim
I didn't like
  • I need action
#1176958
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I used square trade to replace an iphone 6 because there was a problem with the circuit board.The first replacement phone they sent me had the wrong storage- it was the cheapest version. The second replacement they sent me did not work. The third replacement functions,...
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1.4
Product
Squaretrade Cell Phone Claim
#1138393
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When I received my refund check, SquareTrade took out $99. I called customer service and the woman said it did not apply to me because I selected “other location” rather than an Apple store. I did however, have the repair done at an Apple Store. The downtown Apple...
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1.6
Product
Squaretrade Cell Phone Claim
#1131573
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I purchased a phone from woot, and from woot page itself, I added additional warranty on the phone which was provided by SquareTrade. A few days ago, for whatever reason the popular issue where the screen starts to separate from the body started to happen. I have been...
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Product
Squaretrade Cell Phone Claim
#1131263
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Today, July 31, 2017 I filed a claim on my iPhone 6 plus.The company charged me the 99$ deductible and sent me to their local representative who quickly found a bad speaker in my phone and replaced it. He told me the repair would cost Square Trade 50$. That means in...
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Anonymous
Anonymous

perhaps you should have found the cost of repair before invoking the insurance process? this is common to all types of insurance

1.0
Product
Squaretrade Cell Phone Claim
I didn't like
  • I paid a deductible that was above the cost of the repair
  • Misrepresent fraud
#1081688
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When my iPhone broke I was told I could take it to local shop to get repaired, send them receipts and would be reimbursed.First visit to shop and phone still had problems. I called Square trade and they said to take it back, and I did. The phone still had problems,...
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1.0
Product
Squaretrade Cell Phone Claim
I liked
  • Idea
I didn't like
  • Frustration
#1007497
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-Early September 2016: I submitted a claim in early September and received an email that they needed receipt of the phone I insured almost two years ago.I supplied that and the the repair bill. 9/23/16: Received a message from Monique at Square Trade and left me her...
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Anonymous
Anonymous

Janelle from square trade called me and fixed the problem. They covered my repair and the deductible. I am at peace with them.

CarlReich
CarlReich

9/7/16-Never received a call from a manager as I was told yesterday.9/8/16-Called to ask why I was not called by a manager and was told they did call me but left no message. ...

1.2
Product
Squaretrade Cell Phone Claim
I didn't like
  • Product or them honoring their contract
  • Fraudulent practice
  • Square trade is a fraud
#968377
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