Product: Squaretrade Cell Phone Claim Clear all filters (7 of 7 reviews match)
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I used square trade to replace an iphone 6 because there was a problem with the circuit board.The first replacement phone they sent me had the wrong storage- it was the cheapest version. The second replacement they sent me did not work. The third replacement functions,...
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1.4
Product
Squaretrade Cell Phone Claim
#1138393
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When I received my refund check, SquareTrade took out $99. I called customer service and the woman said it did not apply to me because I selected “other location” rather than an Apple store. I did however, have the repair done at an Apple Store. The downtown Apple...
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1.6
Product
Squaretrade Cell Phone Claim
#1131573
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I purchased a phone from woot, and from woot page itself, I added additional warranty on the phone which was provided by SquareTrade. A few days ago, for whatever reason the popular issue where the screen starts to separate from the body started to happen. I have been...
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Product
Squaretrade Cell Phone Claim
#1131263
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Today, July 31, 2017 I filed a claim on my iPhone 6 plus.The company charged me the 99$ deductible and sent me to their local representative who quickly found a bad speaker in my phone and replaced it. He told me the repair would cost Square Trade 50$. That means in...
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Anonymous
Anonymous

perhaps you should have found the cost of repair before invoking the insurance process? this is common to all types of insurance

1.0
Product
Squaretrade Cell Phone Claim
I didn't like
  • I paid a deductible that was above the cost of the repair
  • Misrepresent fraud
#1081688
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When my iPhone broke I was told I could take it to local shop to get repaired, send them receipts and would be reimbursed.First visit to shop and phone still had problems. I called Square trade and they said to take it back, and I did. The phone still had problems,...
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1.0
Product
Squaretrade Cell Phone Claim
I liked
  • Idea
I didn't like
  • Frustration
#1007497
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Square Trade employees are initially polite in their spiel, but are trained to give the customer misinformation and request varying documents repeatedly.I believe the company hopes the customer just gives up in frustration and they do not have to uphold their end of...
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1.7
Product
Squaretrade Cell Phone Claim
I didn't like
  • Misrepresentation
  • Fraud
#967728
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I bought two 3 year policies for two iPhones, I have made two claims and they are not easy claims to make, you have to follow all of there requirements and if you miss a step they will deny your claim and you will have to go back and try and get every detail up to...
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CarlReich
CarlReich

This is so true! They do not fulfill their commitment. I have spent 16 hours from July through December and am still told I'm getting my check. What is right with this?

1.1
Whatcom County, Washington
Product
Squaretrade Cell Phone Claim
I liked
  • Claims they did cover
  • Low price for insurance
  • Service i received in the past
I didn't like
  • Poor user interface on the web page
  • Have not taken responsibilty for covered phone
  • Poor customer service
#947283
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