Product: Squaretrade Cell Phone Claim Clear all filters (9 of 9 reviews match)
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I submitted a claim regarding my LG phone.I got an email stating Square Trade would tell me where to send the bad phone. It's been a week, and I haven't heard anything. I submitted a claim regarding my LG phone. I got an email stating Square Trade would tell me where...
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1.0
Product
Squaretrade Cell Phone Claim
I didn't like
  • I need action
#1176958
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I used square trade to replace an iphone 6 because there was a problem with the circuit board.The first replacement phone they sent me had the wrong storage- it was the cheapest version. The second replacement they sent me did not work. The third replacement functions,...
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1.4
Product
Squaretrade Cell Phone Claim
#1138393
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When I received my refund check, SquareTrade took out $99. I called customer service and the woman said it did not apply to me because I selected “other location” rather than an Apple store. I did however, have the repair done at an Apple Store. The downtown Apple...
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1.6
Product
Squaretrade Cell Phone Claim
#1131573
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I purchased a phone from woot, and from woot page itself, I added additional warranty on the phone which was provided by SquareTrade. A few days ago, for whatever reason the popular issue where the screen starts to separate from the body started to happen. I have been...
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Product
Squaretrade Cell Phone Claim
#1131263
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Today, July 31, 2017 I filed a claim on my iPhone 6 plus.The company charged me the 99$ deductible and sent me to their local representative who quickly found a bad speaker in my phone and replaced it. He told me the repair would cost Square Trade 50$. That means in...
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Anonymous
Anonymous

perhaps you should have found the cost of repair before invoking the insurance process? this is common to all types of insurance

1.0
Product
Squaretrade Cell Phone Claim
I didn't like
  • Misrepresent fraud
  • I paid a deductible that was above the cost of the repair
#1081688
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When my iPhone broke I was told I could take it to local shop to get repaired, send them receipts and would be reimbursed.First visit to shop and phone still had problems. I called Square trade and they said to take it back, and I did. The phone still had problems,...
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1.0
Product
Squaretrade Cell Phone Claim
I liked
  • Idea
I didn't like
  • Frustration
#1007497
Reply to reviews
-Early September 2016: I submitted a claim in early September and received an email that they needed receipt of the phone I insured almost two years ago.I supplied that and the the repair bill. 9/23/16: Received a message from Monique at Square Trade and left me her...
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Anonymous
Anonymous

Janelle from square trade called me and fixed the problem. They covered my repair and the deductible. I am at peace with them.

CarlReich
CarlReich

9/7/16-Never received a call from a manager as I was told yesterday.9/8/16-Called to ask why I was not called by a manager and was told they did call me but left no message. ...

1.2
Product
Squaretrade Cell Phone Claim
I didn't like
  • Product or them honoring their contract
  • Square trade is a fraud
  • Fraudulent practice
#968377
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Square Trade employees are initially polite in their spiel, but are trained to give the customer misinformation and request varying documents repeatedly.I believe the company hopes the customer just gives up in frustration and they do not have to uphold their end of...
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1.7
Product
Squaretrade Cell Phone Claim
I didn't like
  • Misrepresentation
  • Fraud
#967728
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I bought two 3 year policies for two iPhones, I have made two claims and they are not easy claims to make, you have to follow all of there requirements and if you miss a step they will deny your claim and you will have to go back and try and get every detail up to...
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CarlReich
CarlReich

This is so true! They do not fulfill their commitment. I have spent 16 hours from July through December and am still told I'm getting my check. What is right with this?

1.1
Whatcom County, Washington
Product
Squaretrade Cell Phone Claim
I liked
  • Service i received in the past
  • Low price for insurance
  • Claims they did cover
I didn't like
  • Poor user interface on the web page
  • Fine print
  • Unfriendly web interface
#947283
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