Product: Squaretrade Customer Care Clear all filters (13 of 13 reviews match)
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I need to vent to someone about my experience with your customer service and specifically about my AirPods that were accidentally damaged .I have spoken to your customer service department multiple times for hours on end and two supervisors but to no avail. They kept...
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1.3
Product
Squaretrade Customer Care
#1100827
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I would give them a higher rating as they did make an easy claim process, but when they ended my warranty after 2 claims I was never informed that they were doing so.I was under the assumption I was still covered and I do not appreciate being misled. I believe that...
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2.5
Product
Squaretrade Customer Care
I liked
  • Initial ploy sounded good
  • Quick turn around
I didn't like
  • Underhanded
  • Did not inform of completed warranty
#1093933
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I have a warranty with Square trade.They shipped FED EX label and box to fix broken tablet. I shipped the product in their special tablet /laptop box along with the required info and charger on Aug. 10. FEDEX shipped in a small uninsulated box the tablet to me today....
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1.0
Product
Squaretrade Customer Care
#1088076
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Squaretrade Customer Care Review

#895017
1.0
Details
Spoke with 4agent in 3 days, each one had a diffrtent resolution. Lack of consistancy, 50minutes hold time , prividing false information on insurance product in US. How they can get away ? 2 hours waiting for a supervisors call. I am just sorry for mysf to purchase their insurance.
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Gave me the run around for over a month.They said they were having issues attaching the shipping label to me. I offered to print it off myself at a fedex if they gave me the tracking number. They were passive and kept telling me to wait 24 hours for an email. I stopped...
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2.8
Product
Squaretrade Customer Care
#954886
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I was a fan for a long time.1st time I cracked my screen I printed out the shipping and it was fine. Dropped it in the mail, got it back fixed as promised overnight. Now, a year and 1/2 later the charging port is broken so I do the same drill-shipping and waiting....
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2.4
Product
Squaretrade Customer Care
I liked
  • Service i received in the past
I didn't like
  • Run around no positive service
#921669
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I purchased an Epson copier at Staples.I also purchased a warranty at Staples covered by Square Trade. Big mistake. The machine stopped running and through many hours of leaving messages and talking to Square Trade staff for more than 3 weeks now, I cant get my money....
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Product
Squaretrade Customer Care
#919174
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SquareTrade tried denying it because the receipt allegedly "was not in the right format". I called SquareTrade and they said the warranty was submitted "in HTML." They refused to send the HTML back to me. Now I can't imagine how I could submit an HTML file to...
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Product
Squaretrade Customer Care
#898093
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SquareTrade has horrible customer service. After more than a month of fighting them, they still have my phone and have refused to let me speak with a manager on three separate calls. All three I was told after a wait that a manager would call me back, and none did....
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1.2
Product
Squaretrade Customer Care
I didn't like
  • Fraud
  • Service i received this time
  • Have not taken responsibilty for covered phone
#893050
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Well they did call me back but hung up IMMEDIATELY before I could say hello and there payment is now already 13 days past due.WOW I cant believe the number of bad reviews. Is it possible that AMAZON is once again knowingly selling products that are no good oh wait they...
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Product
Squaretrade Customer Care
#888489
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Horrible experience overall!! Originally scheduled by SquareTrade for parts delivery Tuesday and Repair Thursday 8a-12p - (I took off work to be here!!) they never showed. We called the provider (they were very RUDE) and they said they NEVER had that date on their...
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1.0
Product
Squaretrade Customer Care
I didn't like
  • Being lied to
  • Awful
  • Run around deception false promises
#883173
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