Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

I purchased a 60 TV from Amazon.com and purchased a 5-year contract for it. Amazon contracts the warranty out to SquareTrade, Inc.

The warranty was for 5 years. The TV started acting up after 11 months of use. SquareTrade was contacted and the necessary photos, copy of receipt and c;aim were filed according to their policy. About 10 days to 2 weeks I was informed that the claim was denied.

They stated the photos indicated impact on the TV and that is not covered in the warranty. The TV was mounted on a wall the entire and NO impact ever occurred. I feel it is SquareTrades was of not having to replace the TV which cost $1,040.00. The warranty was an additional $109.00 and the TV was only one month into the extended contract following a one year warranty from the manufacturer.

I feel SquareTrade is a VERY CROOKED company and I would not recommend them to anyone.The should change their name to CrookedTrade, Inc instead of its current name. Anyone considering using this company should reconsider and use a reliable company instead.

Product or Service Mentioned: Squaretrade Tv Warranty.

Reason of review: Warranty issue.

Monetary Loss: $1040.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Los Angeles, California, United States #1335945

Write a letter or call the store who sold you the Square Trade Warranty. They are usually helpful.

They should be aware of how bad apples like Square Trade reflect poorly for their store. If they get enough complaints they will drop them as a vendor in their stores & on-line.

I'm filing a complaint with the BBB, Federal Trade Commission and state Attorney General. Enough complaints regulatory agencies will begin to take notice and open a case against them.

With enough on-line complaints there may eventually be a class action suit.

I will likely take them to small claims court.

IF you have a contract they can not unilaterally cancel the contract just to avoid pay out. Keep all your e-mails and notes.

PS Did you send them a close -up of the area they claim looks like it suffered impact?

You May Also Like