I purchased a phone from woot, and from woot page itself, I added additional warranty on the phone which was provided by SquareTrade. A few days ago, for whatever reason the popular issue where the screen starts to separate from the body started to happen.
I have been using Otterbox Defender series all around this phone. This phone hasnt been dropped or been exposed to water. In their protection plan they mention in point A.i.7 that they will cover material/workmanship issues. When I talked to the representative they clearly said that they will not honor it.
And that a supervisor will call you.
They offered to cancel the policy for full amount. My conclusion now is that they are running a scam, where they will collect money if they dont have to provide service, but if someone files a claim they will not honor their agreement.
Product or Service Mentioned: Squaretrade Cell Phone Claim.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.