SquareTrade Is the WORST
I bought a $2000 TV 2 years ago from Costco - It took a surge and took it out even with a Lg surge protector attached to it- I thought I would not have anything to worry about, square trade would fix it - give me another tv like I had or give me my money back ..... right ?! NOPE!!!!
Costco said this is the best tv - you have to have the surge protector to protect it and have square trade to really insure it - yeah right!!!
They want to give me such a lesser tv - it's rediculois !!!!!!!!
Let me say the tv was THE best on the market at the time- no and ifs or buts about it - could not have gotten a better picture, quality and refresh rate there was.
Now they are acting like I had the lowest POS on the market and the best I could hope for a replacement is some $800 tv (which they are probably getting for less then that) with some of the worst reviews on the market and touting it like its better then mine and they are upgrading me- exactly why do I have to except what ever pos they are dishing out - I even tried to say I would pay the difference, no too.
So after 2 weeks or going around with them I have requested they refund me the cost of my tv -and ill figure out myself since there is no comparable tv to mine and they don't make it anymore , they have said no way take this tv or tuff- I stated to them per there agreement - there are 3 options that they do repair - replace or refund - I choose the refund - they said no they chooose replace - No where in their language in my contract does it state it's their choice !!!!!!!!
Still fighting with them
Oh yeah, and then after they replace it your warranty is gone , you can't get a new one and your on your own with the new tv.
Attorneys will be next - then I'm going to the news -
This is bull - either spell it out SPECIFICLY or pay your claim!!!!
This reviewer shared experience about warranty issue and wants this business to issue a full refund as the author lost $2000. The author is overall dissatisfied with Squaretrade. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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