Manufacturer: Squaretrade Category: Warranty Clear all filters (3 of 3 reviews match)
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The local BBB is useless and I posted this as a reply to the unethical behavior of SquareTrade's: BBB response on 01-04-2017: The following terms and condition were emailed by Squaretrade and they refunded my money with the phone call be cut off when I told them I did not want to go to a "dead" Credit Card, which they refunded anyway they wanted without my authorization: 1) Per the plain English the emailed the following conditions on 1/30/2016...
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1.5
I liked
  • Initial ploy sounded good
  • Price
I didn't like
  • Poor customer service
  • Would not honor my policy
  • Not getting the full warranty or a new laptop of the same type
#985541
We purchased a two year plan for our sons tablet he received. The screen got cracked and was returned to squaretrade for replacement. Mind you the tablet was usable just difficult to see the screen. When returned a bit over a week later the screen no longer would recognize where you were touching it! This function worked previously. I again called Squaretrade and placed another claim. Was told a shipping label would be mailed out yet again for...
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Grandma purchased an I-Pad at Sam's for our daughter, along with a two-year SquareTrade warranty. It broke, we repaired it locally and sent all the necessary receipts to SquareTrade, carefully complying with the parameters they have. Nearly a year into, after many phone calls, emails, time checking back and forth, and repeated promises, we have still not been reimbursed. SquareTrade reps have told us "I will see to this personally", "We have...
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Anonymous

Anonymous Update from author: We've now been promised a check is in the mail two more times. But still, we are waiting, with no reimbursement, and no reason given for the delay.

1.4
I liked
  • Call back quickly
I didn't like
  • Do not actually send a check
#849959