I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate my purchase .
obviously they located when they charge me. Today I received an email from ebay saying that they closed the case because this warranty is not covered by the agreement. I sent email to seller several times. not answer for 3 weeks , so I put a claim in ebay .
they ask you if you have contacted the seller , which i did. no response for another 3 weeks , and today I received a notification that case was closed and is not part of the buyer agreement
Product or Service Mentioned: Squaretrade Protection Plan.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $13.
Preferred solution: Full refund.
I didn't like: When i asked for refund they cannot locate my purchase.