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1.9

I've been a customer of SquareTrade for the past three years and never had any issues. In mid-December 2017 I received two emails, for my two iPhone warranties, that my warranties would be renewed on January 2nd, and my credit card would be charged $69.00 for each warranty.

Around mid-January, I noticed that my credit card was not charged by SquareTrade. I reached out, via chat, to inquire. Initially, the problem could not be determined, but I was told not to worry, my iPhones were still covered. Also, during this chat, I received two $5.00 charges on my card, from SquareTrade.

I asked the customer service representative what they were for, but he had no idea. Those charges eventually disappeared. Obviously my card still worked. After several days, I logged into the SquareTrade site, and my renewed warranties were not listed.

I sent numerous emails over a four week period, just asking SquareTrade to charge me for the renewals. They repeatedly kept telling me that my iPhones were still covered and that they would show up online in my account in 48 hours. They never did. They assured me they were working the issue.

Nearly a week went by, without contact from SquareTrade, so I reached out again. This time they told me they had a problem charging my card and that I should check it. I did check it and the card was valid, and there were those two $5.00 charges that went away. I asked them again to charge me for the renewals.

They just would not do it, for some reason. I searched online and found the contact information for the CEO of SquareTrade, Mr. Ahmed Khaishgi (ahmed@***.com / (415) 541-****). I emailed Mr.

Khaishgi, asking for his assistance, but he did not even respond. Based upon all this, I would no longer recommend SquareTrade to anyone. I regret actually recommending them to family and friends in the past. These poor examples of customer service are totally unsatisfactory.

Update: After posting this review on another site, I did receive a telephone call from SquareTrade telling me they resolved the issue and were ready to charge me for my two warranties. I declined.

Reason of review: Poor customer service.

Preferred solution: My issue has been resolved. I am no longer a SquareTrade customer..

SquareTrade Cons: Customer service.

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Guest

feel like crying worst place ever . They want honor their warranty agreement I purchase a Nintendo switch off of Target website when I purchase the item it asked if I wanted a warranty my son is 4 so yes I want the warranty it said a two-year warranty is for 39 99 so I purchased it.

So a year later my son accidentally brakes the item so I contact Target Target tells me the contact SquareTrade. Pretty much square trade laughs over the phone and say we have two warranty plans warranty plan the same warranty that the manufacturer has and a warranty for accident. But when I purchase the warranty through Target website it only had one warranty that I could purchase.

So just imagine how many people pay $39 and they won't uphold there warranty I have been scammed out of $39 for a two year warranty that they say the same manufacturer holds the same warranty. I will be contacting better business bureau in a attorney for scams.

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