Squaretrade - Warranty rip-off

Bought a Galaxy s4 NEW/ old stock from Ebay, SquareTrade warranty was offered with it.Paid for the warranty.

15 months later the phone just died. Sent it back and they had it for almost 3 weeks with no response. I finally called them and they tell me that there was water damage in it. I call bull, and tell them to send it back.

Well, they sent it back, and there is NO water incursion. Filed a complaint with the BBB, after a couple back and forth comments, they provided a picture ( as well as I did).

they said you can see the water indicators...Well I pointed out that the indicators were white, NOT red so you can see, no water, they wouldnt respond to that so the BBB closed the issue.

This review is a subjective opinion of a user.
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Discounts and Special Offers
Style and Design
Price Affordability
Customer service
Product or Service Quality
Diversity of Products or Services
Value for money
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Run around no positive service

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Samsung Galaxy S4
Review category
Gadgets and Accessories
review #930336

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