Pittsburgh, Pennsylvania
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Not resolved

Bought a Galaxy s4 NEW/ old stock from Ebay, SquareTrade warranty was offered with it.Paid for the warranty.

Related: Squaretrade Iphone 2 Year Warranty Review

15 months later the phone just died. Sent it back and they had it for almost 3 weeks with no response. I finally called them and they tell me that there was water damage in it. I call bull, and tell them to send it back.

Well, they sent it back, and there is NO water incursion. Filed a complaint with the BBB, after a couple back and forth comments, they provided a picture ( as well as I did).

they said you can see the water indicators...Well I pointed out that the indicators were white, NOT red so you can see, no water, they wouldnt respond to that so the BBB closed the issue.

Review about: Samsung Galaxy S4.

I didn't like: Run around no positive service.

Review #930336 is a subjective opinion of a user.

1.4
Staff
Diversity of Products or Services
Product or Service Quality
Usability
Exchange, Refund and Cancellation Policy
Warranty
Price Affordability
Customer service
Website
Discounts and Special Offers
Style and Design
Value for money
Reason of Review / Monetary Loss Poor customer service / $200
Preferred solution Deliver product or service ordered

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