Bought a Galaxy s4 NEW/ old stock from Ebay, SquareTrade warranty was offered with it. Paid for the warranty.
15 months later the phone just died. Sent it back and they had it for almost 3 weeks with no response. I finally called them and they tell me that there was water damage in it. I call bull, and tell them to send it back.
Well, they sent it back, and there is NO water incursion. Filed a complaint with the BBB, after a couple back and forth comments, they provided a picture ( as well as I did).
they said you can see the water indicators... Well I pointed out that the indicators were white, NOT red so you can see, no water, they wouldnt respond to that so the BBB closed the issue.
This reviewer shared experience about poor customer service and wants this business to have the product delivered as the author lost $200. The author is overall dissatisfied with Squaretrade and uploaded a picture. The most disappointing about squaretrade cell phone warranty from Squaretrade was run around no positive service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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